VALERIE ZIMMERMAN
SAN ANTONIO,TX
Summary
Highly organized and dedicated administrative assistant with a proven track record of delivering exceptional customer service in fast-paced environments. Possessing a keen attention to detail and strong decision-making skills, adept at managing multiple concurrent tasks efficiently. Demonstrates a self-motivated work ethic and consistently performs effectively both independently and as part of a team.
Overview
15
15
years of professional experience
Work History
Multi-Site Administrative Assistant
Wyndham Destinations
05.2014 - Current
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive team
- Work with internal and external parties to initiate and run major projects
- Assist with team building initiatives and overall maintenance of organizational culture and employee morale
- Managed team activities for local charities and volunteering events
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Fulfill administrative functions for senior staff, consultants and key managers
- Monitored the On-boarding program effectiveness to reduced turnover by 20%
- Conducted exit interviews to captured key feedback from employees
- Set up orientations and initial training for new employees
- Responded to employee inquiries regarding benefits and other HR topics
- Managed OSHA's Safety and Security program maintaining a score of 92% or higher on yearly audits
Business Analyst
Citigroup, Inc.
09.2011 - 12.2013
- Worked with application managers to capture application data and other due diligence information required to solution applications for transition of production support to Citigroup’s Global Functions Technology Services (GFTS)
- Resource On-boarding and Provisioning Management; responsible for managing the shared service technology process for on-boarding resources and procuring the necessary application, software and share drive access
- Address any issues that arise during the on-boarding or with access request and follow through to closure
- Application On-boarding Manager; coordinate and provide support through all phases of application on-boarding to Global Production Assurance (GPA); On-boarded over 215 applications to date, bringing in over $5MM in revenue
- Reviewed and analyzed Key Performance Indicators with shared service managers to present to senior management within Citigroup
- Followed up on deliverables and pending projects to determine status and ensure compliance with schedules and priorities
- Tracked and managed application on-boarding financial data for quality assurance via SharePoint site
- Created analytical reports using PowerPoint and advance Excel with Pivot Tables and Charts
- Assisted in special projects as assigned by Chief of Staff.
Marketing Assistant
Adrienne Arsht Center for Performing Arts
05.2009 - 05.2010
- Assisted Vice President of Marketing in all aspects relating to the Marketing Division such as scheduling and securing resources for meetings, creating agendas, arranging conference travel and schedules
- Maintained budgets and reconciled expense records
- Processed payment requests for departmental invoices and expenses
- Coordinated donation and charity requests; recommended show and promotional items to be utilized based on event being promoted and targeted consumers
- Assisted in trafficking advertising requests, insertion orders, and placements in local and national newspapers
- Worked with other managers and graphic department to compose, schedule, and distribute materials to promote events [e.g., brochures, flyers and banners]
- Typed various forms of correspondence, assisted with creation and modification of presentations, spreadsheets, and other documents
- Engaged in self-directed projects requiring research, data analysis, coordination, scheduling and follow up.
- Proofread marketing collateral ahead of printing to eliminate errors.
Education
No Degree - Psychology
Bergen Community College
Paramus, NJ08.1996
Skills
- Leadership
- Project Management
- Customer Service
- Communications
- Computer Skills
- Data Entry
- Office Administration
Languages
Spanish
Native or Bilingual
Timeline
Multi-Site Administrative Assistant
Wyndham Destinations
05.2014 - Current
Business Analyst
Citigroup, Inc.
09.2011 - 12.2013
Marketing Assistant
Adrienne Arsht Center for Performing Arts
05.2009 - 05.2010
No Degree - Psychology
Bergen Community College
Keystrengthsandskills
Strength and talent in team leadership, project management and customer service., Excellent verbal and written communication abilities. Fluent in English and Spanish, MS Word, MS Excel, MS Access, MS Outlook, MS PowerPoint, SharePoint, Facebook, Twitter, Instagram
Employmentobjective
To obtain a position that will enable me to use my organizational, analytical and communication skills as well as my exceptional ability to manage multiple projects while working in a fast-paced, deadline-oriented environment. I am a reliable team member with excellent inter-personal, technical and professional experience.
Keystrengthsandskills
Strength and talent in team leadership, project management and customer service., Excellent verbal and written communication abilities. Fluent in English and Spanish, MS Word, MS Excel, MS Access, MS Outlook, MS PowerPoint, SharePoint, Facebook, Twitter, Instagram
Employmentobjective
To obtain a position that will enable me to use my organizational, analytical and communication skills as well as my exceptional ability to manage multiple projects while working in a fast-paced, deadline-oriented environment. I am a reliable team member with excellent inter-personal, technical and professional experience.
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