Valerie F. Edgar
Mobile,AL
Summary
Proven ability to understand business needs and design technical processes to facilitate solutions. Expert in creating, implementing, and delivering cost effective, high-performance technology solutions to meet business needs. Extensive accomplishments in project development, user enhancement, and accounting management. Excellent organizational, leadership, communication, and project management qualifications.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Office Manager
AT&T
01.2009 - Current
- Oversaw the assignment and completion of EH&S training metrics, ensuring all objectives were met
- Managed payroll operations and generated comprehensive attendance reports using WorkDay and INFOR applications
- Processed expense reports with accuracy and efficiency using CAPS software
- Administered FMLA policies and ensured strict compliance with regulations
- Maintained accurate attendance and asset tracking through the MATT system
- Developed and delivered weekly reports on safety and training metrics
- Manage content on the Team’s SharePoint site
- Onboarding of over 250 New Hires
- Compile PowerPoint Presentation for monthly Team Leadership Meetings.
Office Assistant
AT&T
01.2008 - 01.2009
- Managed vendor invoicing processes, ensuring timely and accurate payments
- Coordinated employee deployment logistics, including travel arrangements and accommodations
- Oversaw vehicle fleet management, ensuring optimal utilization and maintenance.
- Managed approximately 30 incoming calls and emails per day
Team Leader/Sales Associate
AT&T
01.2003 - 01.2008
- Negotiated and resolved billing inquiries to ensure customer satisfaction
- Handled and resolved customer conflict complaints with a focus on effective communication and resolution
- Assigned and managed service order requests to ensure timely and efficient service delivery.
Collections Representative, Team Leader
Bellsouth
01.2002 - 01.2003
- Processed payments, tracked accounts receivable, and maintained up-to-date financial records
- Managed delinquent accounts, including the restoration or suspension of services based on payment status.
Customer Service Representative
Bellsouth
01.1991 - 01.2001
- Negotiated customer order requests and resolved billing inquiries, while effectively promoting and selling telecommunications products and services.
Education
Bachelor of Science - Human Resource Management
University of South Alabama
Mobile, ALAssociates of Science - American Sign Language
Bishop State Community College
Mobile, ALInformation Technology Essentials Certification - Information Technology
DeVry University
Villa Park, IL09.2024
Skills
- PowerPoint
- Excel (Pivot Tables)
- Regional Negotiation System
- Total View
- Bocris
- SAP
- MS Word
- Microsoft Outlook
- CATS
- OSPCM
- GCAS
- Microsoft Teams
- OneDrive
- Workday
- SharePoint Online
- Strategic Planning
Certification
- Six Sigma Green Belt Certified
- Information Technology Essentials Certification - Sept. 2024
- Microsoft 365 Certification
Timeline
Office Manager
AT&T
01.2009 - Current
Office Assistant
AT&T
01.2008 - 01.2009
Team Leader/Sales Associate
AT&T
01.2003 - 01.2008
Collections Representative, Team Leader
Bellsouth
01.2002 - 01.2003
Customer Service Representative
Bellsouth
01.1991 - 01.2001
Bachelor of Science - Human Resource Management
University of South Alabama
Associates of Science - American Sign Language
Bishop State Community College
Information Technology Essentials Certification - Information Technology
DeVry University
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