VALERIE HYPPOLYTE ALTENOR BAPTISTE
IT Support Specialist
Orlando,FL
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
14
14
years of professional experience
2
2
Certification
Work History
Skilled Technologist
- With experience configuring computers, servers and peripheral devices to work within established company and security parameters
- Adept at managing permissions, filters and file sharing
- Devoted troubleshooter with deep understanding of system architecture and diagnostics.
PC Technician Contractor
TEKsystems - Tanager Marriott
Orlando, FL
04.2022 - Current
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Linked computers to network and peripheral equipment.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
MIS-DESKTOP - Contractor
Advent Health Orlando
Orlando, FL
12.2021 - 03.2022
- PC & Printer refreshes and Repair - Environment Device Mapping
- Running Epic Application Test Scripts - Interacting with Clinical & IT staff
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with users to achieve customer satisfaction
- Troubleshoot potential problems and eliminated them before issues escalated or cascaded
HELPDESK SUPPORT
Northwest Family Health Center
Orlando, Florida
09.2021 - 12.2021
- Troubleshooting and Ad-Hoc It Support Issues
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Configured hardware and granted system permissions to new employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Chief Executive Officer
Microsystem Expertise,
Port-au-Prince, Haiti
01.2018 - 11.2019
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Coordinated technical training and personal development classes for staff members.
- Partnered with project team members to identify and quickly address problems.
- Built, repaired and installed computer-related hardware based on deployment procedures.
IT Assistant Manager
Dinasa, Distributeurs Nationaux. SA
Port-au-Prince, Haiti
01.2007 - 01.2018
- Configuration, management and maintenance of Windows Server 2008 & 2012 / R2 servers
- Resource access management in Active Directory Domain Services
- Configuration and management of storage technologies
- Configuring and managing the DFS file system
- Installing and Configuring the Financial Management Software Sage ACCPA (version 5.3, 5.5, 5.6)
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Improved operations by working with team members and customers to find workable solutions
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Helped streamline repair processes and update procedures for support action consistency.
- Identified issues, analyzed information and provided solutions to problems
- Used coordination and planning skills to achieve results according to schedule
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Education
Bachelor's degree - Computer Science
08.2005
Skills
- Planning and Coordination
- Information gathering and analysis
- Critical thinking
- Maintenance & Repair
- Microsoft Active Directory
- Microsoft Windows and Office
- Help Desk Support
- Troubleshooting Network Issues
- Resolving Problems and Incidents
- Collaborative Team Player
- Hardware Replacement
- Computer System Diagnostics Software
- Wireless Access Point
- Device Installation
- Apple IOS
- LAN and WAN Assessment
- User Support and Troubleshooting
- Remote Technical Support
- Printers and Peripherals
- Virtual Local Area Networks
- Network Infrastructure Support
- Software Patches
- Desktop Technical Support
- Excellent Communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved the protection for all company digital assets against intrusions, malware, DoS attacks and advanced persistent threats by introducing Barracuda Networks for Schedule a recurring tasks that installs patch updates on devices .
Certification
- Network + [CompTIA] - [June 2021]
- Security + [CompTIA] - [April 2022]
Languages
English
Professional Working
Haitian Creole
Native or Bilingual
Spanish
Professional Working
French
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PC Technician Contractor
TEKsystems - Tanager Marriott
04.2022 - Current
MIS-DESKTOP - Contractor
Advent Health Orlando
12.2021 - 03.2022
HELPDESK SUPPORT
Northwest Family Health Center
09.2021 - 12.2021
Chief Executive Officer
Microsystem Expertise,
01.2018 - 11.2019
IT Assistant Manager
Dinasa, Distributeurs Nationaux. SA
01.2007 - 01.2018
Bachelor's degree - Computer Science
Skilled Technologist
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