Valerie Jean Till
Floral City,FL
Summary
I am a creative individual with a creative and inquisitive mind. I love learning new things. I work well either with a team or I’m equally fine in an individual and self-directed environment.
I bring many diverse skills to the workplace and look forward to putting them all to good use. Hopefully you will give me the opportunity to share these skills and life experiences with you.
Overview
51
51
years of professional experience
1973
1973
years of post-secondary education
Work History
Seasonal Assistant
The Olive Grove Olive Oil
Brooksville, Florida
08.2025 - 04.2026
- Assisted in daily operations of olive oil production and packaging.
- Managed inventory levels and organized stock for retail display.
- Supported customer inquiries regarding product selection and usage
- Cashiering in onsite retail store
- Tour Conductor
- Assisted attendees during large groups and workshops.
Member Services Specialist
AAA Auto Club South
Spring Hill, Florida
03.2007 - 12.2020
- Assisted members with inquiries regarding services and benefits.
- Processed membership applications and renewals efficiently.
- Educated customers on insurance options and roadside assistance programs.
- Resolved member issues by collaborating with various departments.
- Maintained accurate member records in the customer management system.
- Provided exceptional customer service through phone and in-person interactions.
- Sales Excellence Recipient
Corporate Reservations
American Express
Tampa, Florida
09.2005 - 10.2006
- Managed customer reservations using hotel management software.
- Coordinated guest inquiries through phone and email communication.
- Processed booking modifications and cancellations efficiently.
- Assisted guests with special requests and accommodations.
Professional Entertainer/Musician/Singer
Self-Employed
Miami, FL
07.1975 - 02.2005
- Performed live performances at various venues and events.
- Engaged audiences through interactive entertainment techniques.
- Developed unique routines tailored to different audience demographics.
- Guitar and Voice Teacher
- Band Leader
- Music Theory and Composition Tutor
- Performed extensively on Cruise Ships out of the Port of Miami
Senior Customer Service Representative
Amadeus North America, LLC
Miami, FL
09.1994 - 01.2005
- Assisted customers with inquiries about travel solutions and booking processes.
- Provided technical support for Amadeus software and systems to enhance user experience.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Trained new representatives on customer service protocols and Amadeus tools.
- Worked in tandem with Product Development.
- Internal Documentation Author/Writer
- Relief Team Leader
Education
Applied Psychology
Florida International University
01.1973 - 04.1973
Associate of Arts - Music Therapy And Psychology
Miami Dade College
Miami, FL 09.1970 - 12.1972
Coral Gables Senior High School
Coral Gables, FLSkills
- Sales and Marketing
- Public Speaking
- Management Experience
- Document Writing
- Team Training
- Relief Team Leader
- Event Planning
- Professional Musician
- Employed by the Florida Department of HRS while earning my college degree and offered tutoring assistance to physically-challenged students
Accomplishments
- Published Author
- Sales Excellence Recipient
- Former Member, Hernando County Fine Arts Council
- As a Travel Consultant, I was solely responsible for the largest retail sale in the company’s history.
Timeline
Seasonal Assistant
The Olive Grove Olive Oil
08.2025 - 04.2026
Member Services Specialist
AAA Auto Club South
03.2007 - 12.2020
Corporate Reservations
American Express
09.2005 - 10.2006
Senior Customer Service Representative
Amadeus North America, LLC
09.1994 - 01.2005
Professional Entertainer/Musician/Singer
Self-Employed
07.1975 - 02.2005
Applied Psychology
Florida International University
01.1973 - 04.1973
Associate of Arts - Music Therapy And Psychology
Miami Dade College
09.1970 - 12.1972
Coral Gables Senior High School