Summary
Overview
Work History
Education
Skills
Timeline
Generic

VALERIE L. WILSON

Louisville,Kentucky

Summary

Seasoned IT professional adept at planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.

Overview

23
23
years of professional experience

Work History

Product Owner/Business Systems Analyst

ADP
10.2010 - 10.2023
  • Focused on building critical features up front in order to identify constraints and technical challenges.
  • Coordinated with software developers to create custom applications and trackers to achieve client goals.
  • Brainstormed with peers and other members of design team to determine enhancements and product features.
  • Analyzed user feedback and implemented changes to product design.
  • Identified changes in project scope and modified job schedule accordingly.
  • Skilled at working independently and collaboratively in a team environment.
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Owned and prioritized product backlog.

Technology Project Manager

Atria Senior Living Group
07.2009 - 02.2011
  • Created and executed project work plans and revised as appropriate to meet changing needs and requirements
  • Lead systems analyst for company’s billing, sales, quality and incident applications
  • Participated in sessions with end users and programmers to define, document and recommend business requirements
  • Gathered, wrote and validated training material, end user documentation, operations manuals and technical user guides for Atria Resident Care (ARC) application
  • Tested new software and software packages
  • Worked with programmers on design flaws and directed external user testing
  • Ensured all business requirements were incorporated into the design and validated the systems
  • Designed security matrixes for web based applications
  • Resolved third level help desk tickets as they related to programming errors in web based applications.

Project Manager

Kentucky Department of Education
10.2007 - 06.2009
  • Implemented software conversion for school districts throughout the state of Kentucky
  • Developed training materials and end user documentation for data clean-up and conversion procedures
  • Traveled to school districts throughout state to facilitate software conversion from STI to Infinite Campus
  • Trained individual school districts on proper data conversion techniques and data clean-up plans
  • Trained individual school districts on processes and procedures involving new software
  • Trained individual school districts on new software set-up
  • Developed and presented data conversion procedures for school districts to execute
  • Applied software conversion methodology and enforced project standards
  • Ensured project documents are complete, current, and stored appropriately.

Systems Analyst

Humana Inc
09.2005 - 10.2007
  • Researched, documented and analyzed multi-faceted data with statistical, financial and clinical emphasis
  • Resolved system issues
  • Performed testing of new applications as they relate to enhancements or system issues
  • Documented and submitted system enhancements and defects
  • Supported the development and updates to system documentation as it pertained to new functionality and processes
  • Assisted in training users and other staff
  • Knowledge of Metavance, CI, Badger platforms and migration issues.

Project Manager

Republic Bank
11.2000 - 09.2005
  • Developed documentation for testing results and processes
  • Developed training materials and drafted instructional documents for technical support
  • Revised, drafted and designed user’s guide for company software.
  • Recruited, hired and supervised technical support staff
  • Forecasted, managed data and projected staffing model to achieve call business unit goals and objectives
  • Responsible for software development: Analyzed customers’ needs, recommended improvements and developed specifications for check printing software
  • Quality Assurance: Tested software and identified potential problems with software
  • Analyzed system for errors
  • Trained technical support staff
  • Reduced calls to upper level technicians by 74%
  • Developed specs for changes to website and worked with programmers to implement changes
  • Directed design and layout of on-line support center and message center
  • Analyzed help desk data to recommend improvements for company software and technical support department
  • Analyzed call center trends, call volumes, call patterns
  • Developed process for comparing technical support statistics and results by year
  • Improved organizational flow of IT Department by developing policies and procedures
  • Acted as SourceSafe Administrator and back-up Security Administrator
  • Reviewed IT audit findings and implemented suggested course of actions.

Education

Masters of Science - Applied Information Technology

Bellarmine University
Louisville, Kentucky

ITIL & CISSP ITIL Certificatoin -

Bachelors of Arts - Political Science & Fine Arts

Vanderbilt University
Nashville, Tennessee

Skills

  • Requirements Definition
  • Technology Implementation
  • Feature and Functionality Understanding
  • Acceptance Criteria
  • Documentation Abilities
  • Scrum Methodology
  • Release Notes
  • Gather Project Requirements

Timeline

Product Owner/Business Systems Analyst

ADP
10.2010 - 10.2023

Technology Project Manager

Atria Senior Living Group
07.2009 - 02.2011

Project Manager

Kentucky Department of Education
10.2007 - 06.2009

Systems Analyst

Humana Inc
09.2005 - 10.2007

Project Manager

Republic Bank
11.2000 - 09.2005

Masters of Science - Applied Information Technology

Bellarmine University

ITIL & CISSP ITIL Certificatoin -

Bachelors of Arts - Political Science & Fine Arts

Vanderbilt University

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VALERIE L. WILSON