Valerie Lynn Atalig
Spanaway,WA
Summary
Highly-motivated employee with 15 years of customer service. Driven to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Diligent, respectful attitude to dealing with clients and colleagues.
Overview
16
16
years of professional experience
Work History
Warehouse Clerical Support
Best Buy
Spanaway, WA
08.2021 - Current
- Organized filing systems for documents, records and other materials.
- Verified accuracy of data entered into the system before submitting it for processing.
- Developed effective working relationships with colleagues and clients.
- Updated inventory records to reflect new stock levels.
- Performed daily cycle counts to ensure accuracy of inventory records.
- Maintained a clean and safe work area in compliance with OSHA standards.
- Completed necessary paperwork including packing slips, bills of lading, receiving reports accurately and on time.
- Maintained accurate records of incoming deliveries according to established procedures.
- Inspected delivered items for damage or defects; returned unacceptable items to vendor immediately.
- Investigated missing packages and shipments quickly by contacting carriers directly if needed.
- Performed and inspected products verifying accuracy against manifests.
- Identified and reported inventory discrepancies to supervisor with recommendations for correction.
- Ensured accuracy of shipments by verifying items against packing lists or manifest.
- Utilized RF scanners to ensure accurate data entry into the Warehouse Management System.
- Assisted with physical inventories as needed and reported discrepancies found during counts.
- Various other duties as assigned.
Customer Service Representative
Gene's Towing
Lakewood, WA
02.2020 - 06.2021
- Answered customer inquiries and provided accurate information regarding customer's account and services offered.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with account and service transactions.
- Consulted with customers to resolve service and billing issues.
- Processed payments via cash, check, or credit card transactions.
- Prepared auction documents, including contracts and deed.
- Maintained accurate records of all transactions related to the auction process.
- Assisted in collecting payments from successful bidders and issuing receipts.
- Various other duties assigned.
Station Manager
Applus Technologies, Inc.
Chicago, IL
04.2008 - 01.2020
- Implemented station policies and procedures to ensure compliance with local, state, and federal regulations.
- Conducted regular staff meetings to discuss performance objectives, safety protocols, and customer service standards.
- Oversaw the daily operations of the station including scheduling, budgeting, payroll processing, inventory control, and maintenance.
- Monitored employee attendance records and ensured station coverage.
- Resolved customer complaints in a timely manner while providing excellent customer service skills.
- Recruited, trained, supervised, evaluated, coached and disciplined staff members.
- Provided technical support for staff members in the use of computer systems related to the station's operations.
- Established employee schedules and work hours, reviewing employee timesheets to finalize payroll.
- Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
- Developed successful team-building initiatives to motivate team members.
- Collect fees, process deposits and reconcile daily revenues.
- Various other duties assigned.
Education
High School Diploma -
Rota High School
Rota06-2001
Skills
- Customer Service
- Administrative Support
- Invoice Processing
- Clerical Support
- Front Office Management
- Self-Starter
- Strong Interpersonal Skills
Timeline
Warehouse Clerical Support
Best Buy
08.2021 - Current
Customer Service Representative
Gene's Towing
02.2020 - 06.2021
Station Manager
Applus Technologies, Inc.
04.2008 - 01.2020
High School Diploma -
Rota High School
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