Valerie M. Abbew
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Manager/ MGR Corrective Action Plan Co
Washington Metropolitan Area Transit Authority, WMATA
Landover, MD
01.2022 - Current
- Manage and response to over 20 Corrective Action Plan per month
- Provide support to four different branches within Office of Plant Maintenance (PLNT) department on variety of complex regulations while monitoring policies and procedure within guidelines, regulations, and ethical expectations of their field.
- Analyze internal business systems to ensure compliance with industry regulations and ethical standards, such as creating PMIs, field quality inspection records, and document management.
- Current duties include working and monitoring branch’s operational activities to meet business operations and reporting needs streamlining their process.
- Effectively review, updates and interprets 50 departmental documents such as policies, standard operating procedures, work instructions, and forms to determine accuracy per Quality Procedures, internal directives, and regulatory requirements.
- Use information from quality activities and develops solutions to optimize systematic organizational processes.
- Perform 20 field inspection of stations, facilities, and garages as internal and external stakeholders require.
- Evaluate and review issues requiring correction or highlighting areas of interest for further investigation.
- Proactively initiates four Corrective Action Plans (CAPs) resulting from audit findings of internal and external audits/reviews as well as reported issues.
- Perform problem-solving techniques to identify root causes of faults or problems.
- Utilize information to understand, explain and address root cause of issues, leading to correction and prevention of reoccurrence.
- Maximized performance by monitoring daily activities and mentoring team members.
- Lead and evaluated 20 employee performance and conveyed constructive feedback to improve skills.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Quality Assurance Management
Radin Consulting, WMATA
Landover, MD
09.2020 - 12.2021
- Perform 15 Quality Assurance audit Management monthly.
- Guided 12 Departments in planning and executing scheduled internal reviews that utilize data collected during field assessments, documenting/recording reviews and interviews into draft reports that fully detail findings factual and collaborative.
- Effectively review and interprets over eight complex documents such as engineering documents, policies, standard operating procedures, processes, contracts, and work instructions to determine accuracy under Quality Procedures, internal directives, and regulatory requirements in response to audit findings.
- Use information from quality activities and develops solutions to optimize systematic organizational processes.
- Uses internal review reports, follow-up assessment reports, findings, corrective and preventive action plans, internal review scopes of work, policies, standard operating procedures, process flow charts, and work instructions to communicate response to findings.
- Identified issues, analyzed information and provided solutions to problems
- Exercised leadership capabilities by successfully motivating and inspiring others
Program and Task Order Manager
Huntington Ingalls Industries
Washington, DC
04.2014 - 09.2020
- Supervised 20 data analyst specialists providing onsite support to National Highway Traffic Safety Administration (NHTSA).
- Planned, organized, and coordinated activities of functional specialists, including program control, configuration/data management, and testing.
- Analyzed problems to identify significant factors, gathered pertinent data, and communicated solutions orally and in writing to stakeholders.
- Collected, processed, and managed information through interviews, observations, surveys, and workshops.
- Continuously monitored program performance, developed and presented improvement opportunities, and program progress updates to business stakeholders and service owners.
- Join forces with prime and stakeholders to evaluate, design, and implement process improvement initiatives, analyze business processes and workflows, and develop automated approaches to boost productivity.
- Collaborated with major stakeholders in various projects to improve effectiveness and efficiency of programmatic administrative and operational policies and procedures related to contract’s mission and profit management promotion.
- Developed and coordinated new, revised policies to ensure compliance with pertinent regulations and policy guidance
- Analyzed strategic plans, advised senior management on implementation changes by assessing programs and services, and represented senior management on strategic planning work.
Education
Master of Business Administration - Information Technology and Procurement
Strayer College
Annandale, VA2014
Bachelor of Science - Business Management Business Administration and Information Technology
Westwood College
Woodbridge, Va.2012
Skills
- Leadership experience
- Problem-solving Abilities
- Critical Thinking Skills
- Time Management Skills
- MS Office (Word, Excel, Outlook, PowerPoint, Access, SharePoint)
- Spreadsheets (Excel, Google Drive)
- Customer Relationship Management
- Project Management
- Team Leadership
- Staff Management
Certification
Project Management Training ICAgile Certified Professional-Agile Project Management
Timeline
Program Manager/ MGR Corrective Action Plan Co
Washington Metropolitan Area Transit Authority, WMATA
01.2022 - Current
Quality Assurance Management
Radin Consulting, WMATA
09.2020 - 12.2021
Program and Task Order Manager
Huntington Ingalls Industries
04.2014 - 09.2020
Master of Business Administration - Information Technology and Procurement
Strayer College
Bachelor of Science - Business Management Business Administration and Information Technology
Westwood College
Project Management Training ICAgile Certified Professional-Agile Project Management
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