Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Valerie MG Kalae King-Alconcel

Valerie MG Kalae King-Alconcel

Lihue,HI

Summary

Dynamic and engaging professional with extensive experience in customer service and public speaking, notably at Enterprise Rent-A-Car. Proven ability to enhance guest relations and increase customer satisfaction through exceptional communication and creative problem-solving. Skilled in historical research and transportation coordination, fostering memorable experiences for clients.

Overview

2026
2026
years of professional experience

Work History

Tour Guide

Dynamic Tours Hawaii
08.2023 - Current
  • Checked tour vehicles for cleanliness, safety and functionality.
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Developed engaging and informative scripts, guiding tour members through attractions.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Guided groups of up to 14 people on scheduled tours.
  • Increased repeat customer rates, building strong relationships through personalized interaction and follow-up.
  • Enhanced visitor engagement by delivering captivating and informative tours of historical sites.
  • Adapted tours to accommodate varying physical abilities, ensuring inclusive and enjoyable experience for all guests.
  • Collaborated with local businesses to include exclusive stops on tours, enhancing guests' experiences and supporting community.
  • Maintained up-to-date knowledge of local events and attractions, recommending must-see sights to tour participants.
  • Conducted thorough research on cultural landmarks to ensure accuracy and depth in storytelling.
  • Fostered culture of learning and curiosity among tour guides and guests alike, contributing to memorable and educational experience.
  • Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
  • Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
  • Built personal relationships with guests to promote positive experiences.

Warehouse Man

Naniq Global Logistics/Amazon
10.2022 - 07.2023
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to meet daily productivity goals and complete tasks on time.
  • Removed debris and hazardous materials from packing area to avoid contamination.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Assembled pallets and crates for secure transportation of materials.

Executive Secretary

Valley Isle Excursions
10.2019 - 05.2021
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled confidential information in professional manner.
  • Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Enhanced executive productivity by efficiently managing schedules and appointments.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Answered high volume of phone calls and email inquiries.
  • Assisted in preparation of financial reports, budgeting and forecasting for executive office.
  • Boosted morale within teams by fostering a positive work environment with open lines of communication.
  • Collaborated with various departments to develop cohesive strategies for achieving organizational goals.
  • Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Developed and implemented office policies and procedures to facilitate smooth workflow.
  • Streamlined office operations for optimal efficiency by implementing effective filing systems and organizational tools.

Human Resources Manager

Jobline X-Press
03.1995 - 05.2021
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.

Office Manager

Interisland Helicopters
07.2008 - 11.2012
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Completed bi-weekly payroll for 10 employees.

Car Senior Customer Service Associate Agent

Enterprise Rent-A-Car
2017 - 2018
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Took cash and credit card payments via phone, in person, and through email.
  • Handled customer inquiries and complaints with professionalism to restore satisfaction.
  • Established positive relationships with customers through personalized interactions and genuine concern for their needs.
  • Collaborated with team members to develop and implement strategies for improving overall customer experience.
  • Maintained up-to-date knowledge of product and service changes.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Education

High School Diploma -

Lahaina Luna High School
Lahaina, HI
06-1993

Skills

  • Public speaking
  • Presentation skills
  • Local history
  • Exceptional communication
  • Safety consciousness
  • Creative solutions
  • Humor and wit
  • Guest relations
  • Customer engagement
  • Emergency response
  • Arts and culture
  • Cash handling
  • Historical research
  • Cultural sensitivity
  • Transportation coordination
  • Licensed driver in [state]
  • Payment collection
  • Event planning
  • Basic accounting
  • Team building
  • Sales
  • Tour planning
  • Handling payments
  • Answering client questions
  • Time management
  • Team leadership
  • Sightseeing tours
  • GPS navigation
  • Microsoft PowerPoint

Languages

English

Timeline

Tour Guide

Dynamic Tours Hawaii
08.2023 - Current

Warehouse Man

Naniq Global Logistics/Amazon
10.2022 - 07.2023

Executive Secretary

Valley Isle Excursions
10.2019 - 05.2021

Office Manager

Interisland Helicopters
07.2008 - 11.2012

Human Resources Manager

Jobline X-Press
03.1995 - 05.2021

Car Senior Customer Service Associate Agent

Enterprise Rent-A-Car
2017 - 2018

High School Diploma -

Lahaina Luna High School

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