Summary
Overview
Work History
Skills
Accomplishments
Languages
References
Timeline
Generic

Valerie Miyatake

Lake Stevens,WA

Summary

Result-driven Sales Director with proven track record in strategic planning and business development. Demonstrated skills in leading sales teams, fostering client relationships, and achieving revenue targets. Contributed to significant growth in previous roles through implementation of innovative sales strategies and solid leadership.

Overview

8
8
years of professional experience

Work History

Internet Sales Manager

Dwayne Lane's CDJR
Everett, WA
04.2024 - Current
  • Developed and implemented strategies for increasing internet sales volume.
  • Maintained up-to-date knowledge of new products and services offered by the dealership.
  • Provided product information, features, and benefits to customers.
  • Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
  • Performed market research on competitor vehicles and pricing strategies.
  • Answered customer inquiries regarding vehicle availability, specifications, financing terms.

Business Development Center Director

Pignataro Volkswagen
Everett, WA
04.2021 - 11.2023
  • Organized and conducted calling blitzes for select customer demographics to support marketing initiatives.
  • Reviewed source documents and listings for identifying and correcting data allocation issues.
  • Maintain extensive product knowledge for Master Certification.
  • Nationally recognized through extensive OEM EV product knowledge.
  • Plan dealer participation and attend Electric Vehicle community events and trainings.
  • Manage BDC/VIP Department with consistent evaluation and measurements of sales performance, adding 10-20% incremental sales.
  • Train new associates with open communication to strategize on effective tactics and smooth workflow, and customer experience.
  • Account analysis using data mining to convert service drive and utilize customer base to gain sales.
  • Respond to incoming Electric Vehicle inquiries and complete sales processes and after-sales processes
  • Monitor and report on all EV allocations to ensure smooth delivery processes.

Community Sales and Marketing Director

The Gardens At Marysville
Marysville, WA
08.2020 - 12.2020
  • Exceeded sales quotas for occupancy monthly and increased profitability through effective sales strategy, marketing, and outreach (hospitals, SNFs, PCPs, and other communities).
  • Worked with all department heads to coordinate on events, ensure proper care levels for incoming residents, and tour protocol.
  • Implemented Search Engine Optimization, Every Door Direct Mail, and social media campaigns and observed activity and progress.
  • Monitor and track department budget.
  • Manage lead funnel and follow the sales cycle with extensive follow-up.
  • Organized events and activities such as vendor markets, seminars, and virtual tours, to generate leads.
  • Plan and host community events to drive noticeability and engagement.

Indirect Account Executive

Sprint
North Washington And Hawaii
06.2018 - 07.2020
  • Act as a liaison for corporate to dealer-store owners for 30 locations to ensure brand consistency and customer experience.
  • Increased territory sales over 30% and achieved 100%+ goal every month.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Utilized core company demographics to locate growth opportunities with owners and locations.
  • Collaborated with internal teams to develop account strategy.
  • Distributed marketing materials to dealers to promote products and ensure brand compliance. Performed audits with planogram.
  • Trained owners and store employees on product features and updates to secure buy-in.
  • Ensured knowledge by confirming and asking questions for clarity.
  • Gained full insight on dealer business processes to advise on commission structures, inventory levels, accessory orders, hiring strategies, and marketing plans with execution.
  • Store visits for side-by-side sales, trained sales representatives on product/promotional knowledge, and sales strategy.
  • Analyze reports and break down to send to dealers with individual commentary and focus.

District Manager

Sprint
North Washington
08.2016 - 05.2018
  • Managed 6 locations to enforce high-quality standards of operation, sales, and customer satisfaction.
  • Completed by auditing for brand compliance, reviewing sales goals, and promoting employee engagement.
  • Located, developed, and promoted talented employees to cultivate a collaborative and hardworking leadership team.
  • Formed a management growth program to reduce employee churn and increase company loyalty.
  • Modeled best practices for sales and customer service with side-by-side sales and hosting monthly sales meetings.
  • Coordinated with other district managers and the regional sales manager to actualize performance improvement strategies.
  • Built positive and productive relationships with store and field leadership.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Exceeded sales targets with a well-developed sales strategy and empowering team coaching.
  • Successfully coached all direct associates to promotable positions.

Skills

  • Group and Individual Instruction
  • Social Media and Marketing
  • DMS/CRM Knowledge
  • Market Strategy
  • Needs Assessments
  • Organization and Time Management
  • Retail Metrics and Goals
  • Data Analysis
  • Operations Management
  • Staff Development
  • Team Management
  • Sales Strategy Development

Accomplishments

  • Created a management training program to engage and motivate staff while reducing employee turnover at Sprint
  • Received 20+ Voice of the Customer awards, top Promoter Scores, Highest Sales Highest Incremental Sales, Insurance Attach, and CRM utilization at Sprint
  • Nationally recognized for extensive OEM EV product knowledge at Volkswagen

Languages

Spanish
Limited

References

References available upon request.

Timeline

Internet Sales Manager

Dwayne Lane's CDJR
04.2024 - Current

Business Development Center Director

Pignataro Volkswagen
04.2021 - 11.2023

Community Sales and Marketing Director

The Gardens At Marysville
08.2020 - 12.2020

Indirect Account Executive

Sprint
06.2018 - 07.2020

District Manager

Sprint
08.2016 - 05.2018

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Valerie Miyatake