Valerie Alisha Bolling
Enfield,CT
Summary
Enthusiastic professional with strong background in customer service both in person and over the phone. Well-versed in products, services and consumer trends. Positive, upbeat. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and meet all needs.
Overview
11
11
years of professional experience
Work History
Prestige Beauty Advisor
Ulta Beauty Inc.
08.2023 - Current
- Completed timely and accurate resets based on seasonal demands and special promotional requirements.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Crosssold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Contributed to social media marketing efforts by creating engaging content showcasing new products or promotions within the prestige beauty department.
- Kept counters and work spaces clean and neat.
- Taught customers how to apply makeup and recommended optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Upselling Rewards credit cards to help customers save on their purchases.
Store Associate
Marshalls Retail Store
02.2023 - Current
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Provided product demonstrations to highlight features, benefits and value.
- Listened to customer needs and desires to identify and recommend optimal products.
- Aided marketing initiatives such as creating eye-catching displays and distributing promotional materials to boost brand awareness and sales.
- Maintained tidy and organized store to comply with cleanliness standards.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Located merchandise across various stores to address customer needs.
- Unload truck and backroom processing
- Hanging and tagging recommended clothing
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Retail Sales Associate Cashier
Goodwill Outlet
06.2022 - 07.2022
- Greeted all customers
- Directed customers to donation bins & provided proper placement of items.
- Rang up all customer items at weekly price according to color system.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Calculated pricing, applied discounts and collected payments to process transactions.
Fruit Decorator
Edible Arrangements
10.2021 - 02.2022
- Taking customer, & delivery orders, prepping & cutting fruit
- Dipping & designing bouquets, platters, and boxes
- Answered customer phone calls to accept orders, document order requests and develop schedule to prepare orders in time for scheduled customer pick-up or delivery.
- Greeted guests, answered questions about available items, customized orders as desired and processed payments.
- Handling store inventory & stocking & cashing out customers
- Met daily production guidelines, working quickly and managing time to prepare up t0 10-80 desserts for sale daily
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Insurance Representative
Auto club of South Flroida
10.2019 - 03.2020
- Assisting AAA members and customers with making changes to their home & auto insurance policies such as adding & removing vehicles, updating driver info, listing personal property & other structures to be covered
- Taking monthly payment transactions
- Coaching customers on the benefits of becoming a AAA member, such as
- AAA credit card programs, AAA Premier, and AAA Plus
- Completing policy reviews & company policy term changes
- Understanding member needs & maintaining amazing customer satisfaction.
- Analyzed customer needs and provided best options, upselling products and services.
- Attended company-sponsored gatherings to speak to community groups on insurance coverage options.
Consumer Advocate
Consumer Justice Advocates
03.2016 - 10.2019
- Correspondence through incoming mail, sorting and scanning
- Assisting members to enrollment into the services for settlement agreements
- Performing duties by maintaining member records
- Navigating member’s accounts and creditor details
- Communicating with members via phone and written correspondence
- Contact members by phone on general inquires
- Achieve results through teamwork
- Upload clients’ accounts through office share and nitro pro using basic computer skills
- Handled customer complaints and concerns quickly and professionally.
Receptionist
Hidden Beauty Salon
10.2015 - 03.2016
- Greeted clients in a friendly and professional manner
- Efficiently processed cashier transactions
- Kept accurate salon schedule
- Answered all clients’ calls and text
- Booked, rescheduled, and cancelled client appointments
- Inventory management.
- Scheduled and confirmed appointments.
Cashier
Bj's Wholesale Club
10.2014 - 07.2015
- Responsible for accurate and rapid processing of members purchases in a courteous and friendly manner
- Verified membership, scanned merchandise and accepted various forms of cash, check, credit card and coupon transactions
- Assisted members during checkout process
- Cleaned and complied with sanitation safety standards
- Performed basic math skills and attention to detail.
- Collected payments and provided accurate change.
- Helped with purchases and signed customers up for rewards program.
- Verified customer age requirement for alcohol or tobacco purchases.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Customer Service Representative
Dangelos Grilled Sandwiches
04.2013 - 05.2014
- Responsible for suggesting items
- Repeating orders back to customers to ensure proficiency
- Cooked and served hot and cold sandwiches
- Handled cashier functions
- Learned to keep a safe and sanitary work station
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
High School Diploma -
Springfield Central High School
Springfield, MA05.2012
Skills
- Ability to multitask in a high-pressure environment
- A high-energy kind personality with strong communication and follow-up skills
- Strong oral and written communication skills
- Record of sales, business development, and customer service
- Basic computer skills such a Microsoft Office, Office Share, and Nitro Pro
- Comfortable working independently or in a team family oriented environment
- Judgement and decision making skills with complex problem solving
- Excellent at handling escalated calls and attending to customer needs
- High attention to correspondence documents and maintaining client data entry
- Makeup Application
- Event Promotion
- Store Organization
- Cosmetics selection assistance
- Appointment Scheduling
- Adaptable to change
- Money Handling
- Merchandise Restocking
- Organization and Multitasking
- POS Software
- Products knowledge
- Sales proficiency
- Relationship building and management
- Inventory Coordination
- Upselling
- Critical Thinking
- Data Entry
- Policy Renewals
- Customer Account Review
- Property and Casualty Insurance
- Customer follow-up
- Policy Knowledge
- Auto insurance
- Relationship Building
- Billing Inquiries
- Call Center Customer Service
- Client Retention
Timeline
Prestige Beauty Advisor
Ulta Beauty Inc.
08.2023 - Current
Store Associate
Marshalls Retail Store
02.2023 - Current
Retail Sales Associate Cashier
Goodwill Outlet
06.2022 - 07.2022
Fruit Decorator
Edible Arrangements
10.2021 - 02.2022
Insurance Representative
Auto club of South Flroida
10.2019 - 03.2020
Consumer Advocate
Consumer Justice Advocates
03.2016 - 10.2019
Receptionist
Hidden Beauty Salon
10.2015 - 03.2016
Cashier
Bj's Wholesale Club
10.2014 - 07.2015
Customer Service Representative
Dangelos Grilled Sandwiches
04.2013 - 05.2014
High School Diploma -
Springfield Central High School
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