Valerie Settani
Clermont
Summary
Dynamic professional with experience at Universal Orlando Resorts, excelling in customer service and conflict resolution. Proven ability to enhance guest experiences through effective communication and active listening. Skilled in survey design and statistical analysis, contributing to team success and community outreach initiatives. Committed to fostering positive relationships and delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Host
Universal Orlando Resorts
Orlando
09.2021 - Current
- Provided excellent customer service by anticipating customer needs.
- Provided customers with accurate wait times and monitored waiting list.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Managed dining room layout to maximize efficiency of staff members.
- Served as point-of-contact for resolving guest complaints or special requests.
- Took reservations over phone and in person.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Social Work Intern
Arcata House Partnership
Arcata
01.2019 - 01.2020
- Participated in regular team meetings to discuss cases, review progress notes, and strategize interventions.
- Educated clients about available community resources that could benefit them.
- Participated in multidisciplinary team meetings to discuss complex cases.
- Participated in community outreach programs to raise awareness of social services.
Education
Bachelor of Arts - Psychology
Humboldt State University
Arcata, CA05-2019
Master of Science - Game Design
Full Sail University
Winter Park, FLSkills
- Survey design and data collection
- Statistical analysis and research
- Interview techniques and qualitative insights
- Team collaboration and networking
- Active listening and conflict resolution
- Customer service and community outreach
Timeline
Host
Universal Orlando Resorts
09.2021 - Current
Social Work Intern
Arcata House Partnership
01.2019 - 01.2020
Bachelor of Arts - Psychology
Humboldt State University
Master of Science - Game Design
Full Sail University
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