Valeriia Yeromenko
Hurst,TX
Summary
Dynamic and empathetic professional with a proven track record at Kukla, enhancing customer loyalty through exceptional service and active listening. Skilled in CRM software and critical thinking, adept at transforming customer challenges into positive outcomes. Excelled in fast-paced environments, significantly contributing to team success and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Kukla
11.2022 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Managed content distribution to social media platforms.
Receptionist Administrator
Kukla
05.2021 - 11.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Setting appointments
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Took delivery of packages and documents.
- Ensured welcoming environment for visitors, contributing to positive first impressions.
- Maintained inventory of salon supplies, preventing shortages and supporting daily operations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Receptionist Administrator
Urban Gym
04.2020 - 04.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Maintained inventory of gym supplies, preventing shortages and supporting daily operations.
Education
Some College (No Degree) - Music Performance
Kyiv Borys Grynchenko Univ
Kyiv , UkraineSkills
- Customer Service
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Payment Processing
- Appointment Scheduling
- Microsoft PowerPoint
- Research
- CRM Software
- Payment Collection
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Kukla
11.2022 - 08.2024
Receptionist Administrator
Kukla
05.2021 - 11.2022
Receptionist Administrator
Urban Gym
04.2020 - 04.2021
Some College (No Degree) - Music Performance
Kyiv Borys Grynchenko Univ
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