VALERIN FERNANDEZ
Pembroke Pines,FL
Summary
Results-driven Marketing specialist with a strong sales focus. Proven track record of exceeding targets through effective strategies. Skilled in market analysis, promoting sales and building strong client relationships. Excellent communication and collaboration abilities.
Overview
9
9
years of professional experience
Work History
International Account Executive
MailChimp
03.2023 - Current
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- As an international Account executive, I exceeded my targets for metrics, saw a 185% increase in sales, and achieved maximum customer service ratings, demonstrating my strategic thinking, sales acumen, and relationship-building abilities. Promoted to manage High Value customers as needed.
Case Investigator COVID-19 Response Frontline
Indiana State Department Of Health/ Maximus
09.2020 - 11.2022
- Effectively use a call management system to schedule outbound calls to individuals identified as being COVID-19 positive or having had close contact with someone who has tested positive.
- Promoted to Audit calls and assess the standard of customer service quality of my team.
- I am proud to have achieved 100% quality calls, which is a testament to my professionalism, expertise, and dedication to ensuring customer satisfaction.
US CENSUS BUREAU CSR
MAXIMUS FEDERAL
02.2020 - 09.2020
- Handle inbound and outbound contacts in a courteous, timely, and professional manner.
- Adhere to Census approved scripts in conducting interviews and completing forms.
- Adhere to the Title 13 requirements for maintaining confidentiality of all Census data.
- Meeting 100% QA expectations
General Manager
Taxleaf
01.2018 - 01.2020
- Achieving growth and hitting sales targets by successfully managing the sales team designing and implementing a strategic sales plan that expands company's customer base and ensure it's strong presence
- Build, and maintain and grow the portfolio of business across a range of customer segments that resulted in a 40% increase in new business leads within the first quarter.
- Include target identification, initial prospecting, and closing
Assistant Store Manager / Customer Service Manager
Tory Burch
11.2016 - 01.2018
- Encouraged and followed up on selling behaviors and strategies to drive results
- Analyze categories performance to meet expectations a create action plan that includes : Visuals, product knowledge and incentive in order to drive results
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings by 80%
Assistant Manager /Brand Manager
Pandora
07.2015 - 11.2016
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Coached team on effective upselling and cross-selling methods
- Monitored employee performance and developed improvement plans
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
Diploma - Marketing And Communication
Universitad De Barcelona
Spain 2008
Marketing Strategies
Altos De Chavon Affiliated To Parsons School of Design
DOMINICAN REPUBLIC2002
Bachelor - Marketing
PUCMM
DominicanRepublic 1999
Skills
- Marketing strategists
- Negotiation and persuasion
- Critical Thinking
- Self-Motivated
- Client relations strength
- CRM proficiency
- Interpersonal Skills
Timeline
International Account Executive
MailChimp
03.2023 - Current
Case Investigator COVID-19 Response Frontline
Indiana State Department Of Health/ Maximus
09.2020 - 11.2022
US CENSUS BUREAU CSR
MAXIMUS FEDERAL
02.2020 - 09.2020
General Manager
Taxleaf
01.2018 - 01.2020
Assistant Store Manager / Customer Service Manager
Tory Burch
11.2016 - 01.2018
Assistant Manager /Brand Manager
Pandora
07.2015 - 11.2016
Diploma - Marketing And Communication
Universitad De Barcelona
Marketing Strategies
Altos De Chavon Affiliated To Parsons School of Design
Bachelor - Marketing
PUCMM
Similar Profiles
Daniel SuffieldDaniel Suffield
EMAIL USER TECH SUPPORT at MailChimpEMAIL USER TECH SUPPORT at MailChimp
Nadilza SmithNadilza Smith
Product Support Analyst at MailchimpProduct Support Analyst at Mailchimp
Jazmine WilliamsJazmine Williams
Senior Product Support Specialist at MailchimpSenior Product Support Specialist at Mailchimp
Giovhanna MartinezGiovhanna Martinez
Sr Quality Assurance Analyst at MailchimpSr Quality Assurance Analyst at Mailchimp
Alessandra MorenoAlessandra Moreno
Gymnastics Coach at Gravity GymnasticsGymnastics Coach at Gravity Gymnastics