Valerio Fletcher
Brooklyn,NY
Summary
Results-driven Delivery Associate with expertise in route optimization and customer satisfaction enhancement at Dutch Express. Proficient in GPS navigation and time management, achieving reduced delivery times while mentoring new team members. Committed to excellence through implementing feedback mechanisms that boosted customer retention rates.
Overview
15
15
years of professional experience
Work History
Delivery Associate
Dutch Express
01.2018 - 11.2020
- Enhanced customer satisfaction by ensuring timely deliveries and adherence to schedules.
- Executed safe vehicle operations while following traffic regulations and safety protocols.
- Optimized delivery routes to improve efficiency and reduce overall delivery times.
- Trained new associates on company policies and delivery processes effectively.
- Maintained accurate delivery logs, promptly addressing discrepancies for accountability.
- Gathered customer feedback to improve experience and increase retention rates.
Mailroom Clerk
FSO Inc.
05.2012 - 07.2015
- Ensured timely mail distribution across departments, enhancing operational efficiency.
- Utilized automated tracking software to manage incoming and outgoing packages effectively.
- Maintained office supply inventory, guaranteeing availability for all staff requirements.
- Trained new hires on mailroom procedures and safety protocols for compliance.
- Streamlined package handling processes, resulting in improved efficiency and reduced delays.
- Collaborated with couriers to optimize delivery schedules and minimize service interruptions.
Mailroom Clerk
Swisspost Solutions
05.2008 - 03.2012
- Developed training materials to enhance onboarding experience for new employees.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
- Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
- Improved mail processing efficiency by accurately sorting and distributing incoming mail to appropriate departments.
Mailroom Clerk
CMS Inc.
04.2006 - 06.2008
- Provided exceptional customer service by promptly addressing questions or concerns from employees regarding their incoming or outgoing mail.
- Expedited outgoing mail services, ensuring timely pickup and delivery through efficient coordination with postal carriers.
- Assisted in training new staff members, imparting best practices for effective mailroom operations and fostering a collaborative work environment.
- Coordinated bulk mailing projects, organizing materials efficiently while meeting strict deadlines for distribution.
- Managed inventory of office supplies, minimizing downtime due to shortages by proactively replenishing stock as needed.
- Safeguarded sensitive information by properly handling confidential documents according to company policies and procedures.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Maintained a well-organized mailroom, enabling quick retrieval of packages and correspondence for employees.
- Ensured compliance with postal regulations, adhering to proper packaging guidelines and documentation requirements for all outgoing mail shipments.
Education
GED -
South Shore H.S
BrooklynSkills
- Loading and unloading
- Package handling
- GPS navigation
- Deadline adherence
- Route planning
- Problem-solving
- Teamwork and collaboration
- Time management skills
- Punctual and reliable
- Customer service
Timeline
Delivery Associate
Dutch Express
01.2018 - 11.2020
Mailroom Clerk
FSO Inc.
05.2012 - 07.2015
Mailroom Clerk
Swisspost Solutions
05.2008 - 03.2012
Mailroom Clerk
CMS Inc.
04.2006 - 06.2008
GED -
South Shore H.S