Valerissa McCroy
Jacksonville,FL
Summary
Motivated Work Study Student with proven ability to enhance operational efficiency through effective multitasking and attention to detail. Strong communication and interpersonal skills developed in high-pressure customer service settings. Track record of reliability and success in academic and internship roles, with a focus on process improvement. Eager to leverage skills in a new field to drive team success and enhance workflows.
Overview
2
2
years of professional experience
Work History
Pet Sitter
Family Members
Jacksonville, FL
- Offered animals exercise opportunities through walks and play activities.
- Fed animals twice daily and refilled water dish.
- Walked dogs regularly to promote exercise and maintain proper health and fitness.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Met with owners to gather pet care information and discuss pet sitting duties.
- Walked and exercised dogs during owner absences.
- Delivered excellent service to pet owners to drive repeat business.
- Followed precise feeding instructions and schedules for animals under care.
Intern
Jacksonville Humane Society
Jacksonville, FL
07.2023 - 10.2023
- Identified needs of customers promptly and efficiently.
- Communicated with veterinarians and staff members to maintain patient flow.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
- Cleaned and maintained kennels, holding areas and surgical rooms.
Front of House Employee
Chick-fil-A
13672 Beach Blvd, Jacksonville, FL 32224
03.2024 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations gracefully, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Completed milkshakes and ice cream desserts for customers.
Education
High School -
Sandalwood High School
Jacksonville, FL05-2025
Skills
- Project Management
- Supply Restocking
- Strong Academic Record
- Workflow Optimization
- Fast Learner
- Outstanding Communication Skills
- Multitasking and Organization
- Dependable and Reliable
CONTACT
- Valerissaalexis@gmail.com
- (904)318-7253
- Jacksonville, FL 32225
Timeline
Front of House Employee
Chick-fil-A
03.2024 - Current
Intern
Jacksonville Humane Society
07.2023 - 10.2023
Pet Sitter
Family Members
High School -
Sandalwood High School