Valery Bussey
Prattville,AL
Summary
Hospitality Manager with a proven track record at Little Donkey, enhancing customer service ratings through exceptional guest relations and comprehensive staff training. Skilled in employee scheduling and budgeting, teamwork and operational excellence, ensuring a memorable dining experience while maintaining compliance with health and safety regulations.
Overview
7
7
years of professional experience
Work History
Hospitality Manager
Little Donkey
05.2025 - Current
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Improved staff performance by providing comprehensive training programs focused on customer service skills.
- Scheduled work hours for Number employees to achieve adequate manpower coverage.
Server/ Trainer
Central Restaurant
01.2019 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
Assistant Manager
Aldi's
03.2022 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Stanhope Elmore High
Millbrook, AL05.2004
Skills
- Employee scheduling
- Staff training and development
- Health and safety compliance
- Guest relations management
- Budgeting and financial management
- Fine-dining expertise
- Reservation systems
- Food safety regulations
- Facility management
- Recruitment and hiring
- Front office management
- Meeting planning
- Wine and beverage service
- Guest communication
Timeline
Hospitality Manager
Little Donkey
05.2025 - Current
Assistant Manager
Aldi's
03.2022 - 08.2024
Server/ Trainer
Central Restaurant
01.2019 - Current
High School Diploma -
Stanhope Elmore High