Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valery Castillo

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

1
1
year of professional experience

Work History

Crew Member

Dunkin Donuts
03.2024 - 09.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared drinks, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Stocked shelves to organize aisles in assigned department.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Operated cash register to ring up final bill and process various forms of payment.

Restaurant Hostess

Ceviches By Divino
11.2023 - 12.2023
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Increased efficiency by organizing and cleaning menus
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Delivered pick-up and curbside orders to guests.

Education

High School Diploma -

William E. Tolman High School
Pawtucket, RI
06.2025

Skills

  • POS System Operation
  • Customer Service
  • Cash Handling
  • Telephone etiquette
  • Cleanliness and hygiene
  • Organizational skills
  • Restaurant layout knowledge
  • Guest Seating
  • Teamwork and Collaboration
  • Time Management
  • Interactive communication skills
  • Drive-Thru Operations
  • Inventory Restocking
  • Payment Transactions

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Crew Member

Dunkin Donuts
03.2024 - 09.2024

Restaurant Hostess

Ceviches By Divino
11.2023 - 12.2023

High School Diploma -

William E. Tolman High School

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Valery Castillo