Valery Fru

Provides inbound telephone support for customers primarily in the first 45 days of purchasing new service or equipment. Resolves customer problems that may range from routine questions to complex billing issues or technical difficulties. Identifies opportunities to upgrade service for data lines, upgrade texting plans, add lines or extend contracts on other devices, as well as provide basic and advanced troubleshooting with 3rd party applications such as Facebook, G-mail and Twitter.

As A Cell phone customer service representatives my duty was to assist consumers with their cell phone accounts. Also answer questions about billing, provide information about additional products and services, and change customers' personal details on a computer system.Answered customers’ questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Helped customers select products that best fit their personal needs.Exceeded personal sales goals .Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Consulted with customers on the latest styles and trends.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Processed all sales transactions accurately and in a timely fashion.

As a Verizon Wireless customer service representative I am the customer's first point of contact. As a Customer service representatives I was trained to deal with a wide range of issues including technical support, billing, pricing, setting up new service, canceling existing service and making changes to account.Addressed customer service inquiries in a timely and accurate fashion.Built customer loyalty by placing follow-up calls for customers who reported product issues.