Organized and detail-oriented individual dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Hi, I’m
Valery Gonzalez
Summary
Overview
8
years of professional experience
Work History
Elements USA Adjusting
Insurance Adjuster
09.2017 - Current
Job overview
- Handle insurance claims for damages to real and personal property, and related loss of income
- Perform a minimum of 5 property inspections per week.
- Attend inbound calls daily from new clients looking for assistance.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Document all evidence related to the policyholder's loss.
- Perform sale strategies and marketing to meet monthly quota.
- Examined claims forms and other records to determine insurance coverage.
Action Public Adjusters
Administrative Assistant/ Claim Manager
01.2016 - 06.2017
Job overview
- Manage an average of 20-30 individual insurance claims.
- Oversee the intaking and processing of insurance claims for personal, property, and casualty loss based on coverage
- Perform 10-20 daily calls, to inquire about coverage determination or general claim status updates
- Managed cross-functional team of 8, at an entry level position.
- Executed record filing system to improve document organization and management.
Primadona
Sales Representative/Employee Trainer
08.2015 - 07.2016
Job overview
- Present, promote and sell products, using solid arguments to existing and prospective customers
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
- Supply management with reports on customer needs, problems, interest
- Keep abreast of best practices and promotional trends.
Education
Florida Atlantic University
Bachelor of Arts in Social Work
University Overview
CARES Mentoring movement
Internship as a Case Worker
University Overview
Florida Atlantic University
Minor in Sociology
University Overview
IIN Integrative Nutrition
Holistic Health Coach Certificate
University Overview
Skills
- Google Suite (Drive, Sheets)
- Microsoft Suite (Excel, Word)
- Customer Service
- Analytical Thinking
- OneDrive
- Data Analysis
- Project Management
- Marketing
Languages
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Timeline
Insurance Adjuster
Elements USA Adjusting
09.2017 - Current
Administrative Assistant/ Claim Manager
Action Public Adjusters
01.2016 - 06.2017
Sales Representative/Employee Trainer
Primadona
08.2015 - 07.2016
Florida Atlantic University
Bachelor of Arts in Social Work
CARES Mentoring movement
Internship as a Case Worker
Florida Atlantic University
Minor in Sociology
IIN Integrative Nutrition
Holistic Health Coach Certificate
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