Valery Guzman
Hermiston
Summary
Detail-oriented and results-driven professional with experience in customer service, sales, and administrative support. Adept at managing multiple responsibilities in high-pressure environments while maintaining exceptional service quality. Bilingual in Spanish and English with strong leadership, problem-solving, and communication skills. Proven ability to collaborate with diverse teams, adapt to new challenges, and ensure operational efficiency.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Manifestor
Lamb Weston
01.2024 - Current
- Accurately documented and labeled finished potato products for distribution
- Verified product codes, ensured correct quantities, and generated shipping manifests
- Maintained efficiency in a cold production environment while supporting packaging operations
Receptionist
Capeco
10.2023 - 10.2023
- Managed multi-line phone systems, directing calls to appropriate personnel
- Welcomed clients, scheduled appointments, and provided administrative support
- Maintained a professional and organized reception area
Lead Sales Associate
Dollar General
06.2023 - 09.2023
- Led and motivated team members to achieve sales targets and operational goals
- Assisted customers in product selection, promotions, and in-store inquiries
- Managed pricing, labeling, and executed store opening/closing procedures
- Provided mentorship and training to new employees, enhancing team performance
Customer Service Representative
McDonald's
03.2022 - 06.2023
- Delivered excellent customer service while efficiently processing transactions
- Handled cash and credit transactions with accuracy and efficiency
- Assisted in onboarding and training new hires to ensure smooth operations
- Maintained a fast-paced workflow while upholding quality and service standards
Office Assistant
Hermiston High School
08.2021 - 06.2022
- Managed incoming calls and directed inquiries to appropriate departments
- Organized and distributed mail, performed clerical tasks, and maintained records
- Greeted visitors and provided assistance in a professional manner
- Maintained confidentiality and accuracy in administrative responsibilities
Customer Service & Cook
Jack in the Box
03.2021 - 02.2022
- Provided courteous and efficient service to customers
- Processed orders, handled payments, and ensured accurate food preparation
- Assisted in training new employees, fostering a positive team environment
- Maintained cleanliness and compliance with food safety standards
Education
High School Diploma -
Hermiston High School
Hermiston, ORSkills
- Bilingual: Spanish & English
- Customer Service Excellence
- Team Leadership & Training
- Point-of-Sale (POS) System Operations
- Sales Strategy & Promotion
- Time Management & Multitasking
Timeline
Manifestor
Lamb Weston
01.2024 - Current
Receptionist
Capeco
10.2023 - 10.2023
Lead Sales Associate
Dollar General
06.2023 - 09.2023
Customer Service Representative
McDonald's
03.2022 - 06.2023
Office Assistant
Hermiston High School
08.2021 - 06.2022
Customer Service & Cook
Jack in the Box
03.2021 - 02.2022
High School Diploma -
Hermiston High School
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