Summary
Overview
Work History
Education
Skills
Music/Artistic Achievement
Athletic Achievement
Languages
Timeline
Generic

Valery Lopez

Miami

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

9
9
years of professional experience

Work History

Restaurant Waiter

Bargean
01.2025 - Current
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Gave clients an amazing experience with all Bargean had to offer.
  • Memorized the menu, system, and protocols to better assist my fellow employees or the customers if necessary.

Head Waitress

Hooters Restaurant
10.2021 - 11.2024
  • Supervised server staff and simultaneously served personal section of tables.
  • Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
  • Developed strong relationships with regular customers, fostering loyalty to the establishment.
  • Memorized the whole menu and specials throughout the seasons to better assist the customer and coworkers.
  • Trained staff members on use of POS system.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • .Strengthened teamwork among waitstaff through effective delegation of tasks based on individual strengths.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high levels of customer satisfaction.
  • Promoted positive work environment by addressing conflicts among team members promptly and professionally.
  • Increased sales significantly by upselling higher-end products to customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Gave back to the Hooters community with Ideas, events, time and dedication.
  • Creating a welcoming space that allowed families to enjoy themselves and made them want to stay longer.

Mobile Expert

Tmobile
12.2020 - 07.2022
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
  • Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
  • Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
  • Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
  • Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
  • Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
  • Collaborated with team members to achieve monthly sales targets.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Bundled in pricing and found value for customers so that they would want to engage.

Student Worker

Goodwin College
02.2017 - 04.2017
  • Internship at Goodwin College, Worked in the Registrars Office Organizing and Filing away papers.
  • 2 Hrs/Week
  • Total Hours: 24
  • Contributed to a positive work environment by assisting coworkers with various tasks as needed.
  • Increased office efficiency by organizing and maintaining filing systems in alphabetical order.
  • Upheld a high level of customer service by actively listening to and addressing concerns from students, faculty, staff, and visitors.
  • Facilitated smoother operations by managing incoming mail, receiving packages, and routing correspondence to appropriate recipients.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Boosted office morale through effective communication skills that fostered a collegial atmosphere among team members.
  • Assisted coworkers and staff members with special tasks on daily basis.

Crew Member

Party City
09.2016 - 10.2016
  • Worked a temporary position during the Halloween season
  • 39 Hrs/Week
  • Total Hours: 156
  • Worked front counter and other areas.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Greeted customers and provided outstanding customer service.

Education

High School Diploma -

CT River Academy
East Hartford, CT
05.2025

Skills

  • Customer service
  • Cleanliness
  • Service quality
  • Problem-solving
  • Cash handling
  • Memory retention
  • Sales techniques
  • Professional appearance
  • Sales and leasing techniques
  • Upselling techniques
  • Guest engagement
  • Conflict management
  • Cross-selling and upselling
  • Specials recommendations

Music/Artistic Achievement

  • Oct 16 - Apr 17

       -Bring It On

       -4 Hrs/Week

       -Total Hours: 120

       -Participated in the school musical as a role lead as Skylar


  • Oct 15 - Apr 16

       -In the Heights

       -Total Hours: 116

       -Participated in the school musical as the lead role, Vanessa.


  • Jan 15 - Apr 15

       -The Wedding Singer

       -Total Hours: 68

       -Participated in the musical as an ensemble member

Athletic Achievement

  • Sept 14 - November 14, Volleyball

       - Participated in an intramural and travel team for CTRA, won the intramural championships

  • August 17 - November 17, Volleyball

       - Participated in Bloomfield High School's team for the last two years of schooling.

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Restaurant Waiter

Bargean
01.2025 - Current

Head Waitress

Hooters Restaurant
10.2021 - 11.2024

Mobile Expert

Tmobile
12.2020 - 07.2022

Student Worker

Goodwin College
02.2017 - 04.2017

Crew Member

Party City
09.2016 - 10.2016

High School Diploma -

CT River Academy

Similar Profiles

CREATE PROFILE