Valery Parra
Chicago,IL
Summary
Highly adaptable team leader with an excellent background in quick and effective performance. Experienced and dedicated to enhancing employee satisfaction and business success.
Overview
4
4
years of professional experience
Work History
Team Lead
Dick's Sporting Goods, Inc
08.2021 - 05.2022
- Coached team members in techniques necessary to complete job tasks.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash handling.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Handled cash with high accuracy and took care to check bills for fraud.
Guest Advocate
Target
02.2020 - 08.2021
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
Sales Associate
Old Navy
10.2018 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
No Degree - Nursing
City Colleges of Chicago - Wilbur Wright College
Chicago, IL06.2025
High School Diploma -
Prosser Career Academy
Chicago06.2019
Skills
- Train Employees
- Communication
- Customer Service
- Money Handling
- Team Contribution
- Cashier Oversight
- Adaptable and Flexible
- Problem Solving
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Lead
Dick's Sporting Goods, Inc
08.2021 - 05.2022
Guest Advocate
Target
02.2020 - 08.2021
Sales Associate
Old Navy
10.2018 - 01.2020
No Degree - Nursing
City Colleges of Chicago - Wilbur Wright College
High School Diploma -
Prosser Career Academy
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