Valery Pereira
Orlando,FL
Summary
Dynamic professional with a proven ability to foster positive customer experiences demonstrated through impactful roles at leading companies like AT&T and Amazon. Skilled in problem-solving and proficient in three languages, I enhanced service quality and achieved a remarkable 100% order accuracy rate at Amazon. With a strong attention to detail and excellent time management skills, I adapt quickly to new challenges. I am committed to supporting team success and building strong relationships with clients and colleagues, consistently driving positive results.
Overview
5
5
years of professional experience
Work History
Inbound Call Center Representative
AT&T
Orlando, FL
02.2023 - 10.2024
- Answered incoming customer calls regarding product inquiries, orders, complaints, and general phone assistance..
- Assessed customer needs and provided solutions to resolve their issues in a timely manner.
- Assisted customers by processing payments, payment arrangements, creating cases for missed payments as well as assistance on postpaid phone services
- Updated account status records and collection efforts.
Sales Representative
Boost Mobile
Orlando, FL
10.2021 - 10.2022
- Maintained relationships with existing clients to ensure their satisfaction.
- Generated new sales leads through cold calling and networking.
- Conducted market research to identify potential customers and their needs.
- Interacted with over 20 customers, assisting them with product inquiries and providing support for phone activations and sales.
Fulfillment Associate
Amazon
Orlando, FL
10.2019 - 10.2021
- Picked orders with an average accuracy rate of 100% despite high-volume days.
- Sorted products in the correct spots.
- Handled problem-solving and package damage control.
- Possessed knowledge of warehouse management systems.
Hostess
Azteca D' Oro
Orlando, FL
07.2019 - 09.2019
- Skilled at managing customer databases, arranging large parties, and answering calls for take-out orders.
- Greeted and escorted all guests to their designed tables.
- Efficiently managed waitlist, helping reduce average wait times by 10% and prevent overcrowding in server sections.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL05.2018
Skills
- Relationship Selling
- Sales Closing
- Product and Service Knowledge
- Post-Sales Support
- Problem-solving skills
- Product Verification
- Container Tagging and Marking
- Warehouse Operations
- Script adherence
- Payment Processing
- Menu Memorization
- Personable and Friendly
- Attention to Detail
- Time Management and Prioritization
- Warm and Welcoming
- System Documentation
- Technical Support
- Inbound Phone Call Management
- FLUENT IN PORTUGUESE, ENGLISH AND SPANISH
- Account Receivable
- Call handling
- Verbal and written communication
Languages
Spanish
Full Professional
Portuguese
Professional
English
Full Professional
Timeline
Inbound Call Center Representative
AT&T
02.2023 - 10.2024
Sales Representative
Boost Mobile
10.2021 - 10.2022
Fulfillment Associate
Amazon
10.2019 - 10.2021
Hostess
Azteca D' Oro
07.2019 - 09.2019
High School Diploma -
Cypress Creek High School
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