Valery Pineda
Tracy,CA
Summary
Obtaining a leadership level position and make my skills an asset to your company and to grow my career within your company’s organization and expand my knowledge along the way. Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment.
Overview
11
11
years of professional experience
Work History
Associate Director of In Home Sales
AT&T
03.2018 - Current
- Lead a team to make an impact at the center of where it all happens our customers’ homes
- As an Integrated Solutions Manager
- Oversee a team of sales and support staff as they work to introduce residential customers to our award-winning TV service and technology in collaboration with our service installers
- Excellent communication, strategic thinking and leadership abilities to match
- Hiring and training to career development and strategic planning
- Oversee the inventory and compliance of the team and take on fleet management responsibilities
- Tasked with ensuring your team develops and attains sales and service objectives within an assigned geographic territory
- Ensure that each member of my team is equipped to provide customers with hands-on demos that generate new sales effectively and independently managing their own appointments to meet sales and service objectives
Retail Store Manager
AT&T
02.2023 - 09.2023
- Responsible for development and attainment of sales objectives through subordinate sales personnel
- Oversee all aspects involved in the daily operation of a retail store
- From merchandising and product launches to meeting and exceeding sales objectives, you’ll ensure that customers are provided with an extraordinary experience with our products and services
- Develops and attains sales objectives within assignment
- Supervises staff and assures optimization of available resources to meet and/or exceed sales objectives
- Supervision of staff includes responsibility for hiring, training, developing, disciplining and contributing to decision making regarding discharge of subordinate employees
- Works in partnership with cross functional organizations to develop sales effectiveness
- Responsible for implementing policies and procedures specific to area assignment
- Ensuring high level of execution in inventory counts to ensure no discrepancies or shrink
- Ensuring compliance of company policy and procedures throughout the staff I am overseeing
- Documenting and correcting behaviors to assist the team in growing
- Scheduling to business needs
- Timecard approvals to secure accurate pay for all employees
- Staff meetings with higher leadership
- 2023 R.E.A.L Talk program
- 2022 Rise Program
- 2022 Management Development Program
- 2X Business expert
- First Net expert
- Diamond club winner
- Exceeding month over month quotas
- #1 sales rep month over month in store
- 2021- #7 sales representative in NCA
Assistant Store Manager
AT&T
01.2022 - 01.2023
- Responsible for development and attainment of sales objectives through subordinate sales personnel
- Oversee all aspects involved in the daily operation of a retail store
- From merchandising and product launches to meeting and exceeding sales objectives, you’ll ensure that customers are provided with an extraordinary experience with our products and services
- Develops and attains sales objectives within assignment
- Supervises staff and assures optimization of available resources to meet and/or exceed sales objectives
- Supervision of staff includes responsibility for hiring, training, developing, disciplining and contributing to decision making regarding discharge of subordinate employees
- Works in partnership with cross functional organizations to develop sales effectiveness
- Responsible for implementing policies and procedures specific to area assignment
- Ensuring high level of execution in inventory counts to ensure no discrepancies or shrink
- Ensuring compliance of company policy and procedures throughout the staff I am overseeing
- Documenting and correcting behaviors to assist the team in growing
- Scheduling to business needs
- Timecard approvals to secure accurate pay for all employees
- Staff meetings with higher leadership
Full Time Retail Sales Consultant
AT&T
Tracy, ca
06.2020 - 12.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Oversaw deposits, processed financial transactions and maintained inventory.
Part Time Retail Sales Consultant
AT&T
Tracy, CA
04.2018 - 04.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Exceeded sales goals by [Number]% utilizing exemplary customer service skills.
Assistant Store Manager
BCBGMaxazria
03.2017 - 02.2018
- Managing location and meeting monthly expectations, merchandising launch, exceptional customer service, opening and closing store procedures, corporate weekly and monthly recap attainment emails, incident reports, end of week emails, conference calls, scheduling staff, time sheets, setting staff monthly sales goals, personal client book
Sales Associate/ Cashier Lead
Coach
03.2014 - 12.2016
- Customer service, top 10 sales associate, cashiering, stock, inventory counts, merchandising of new product, product knowledge of all products, training new hires, assisting management with onboarding, reaching out to our VIP clients to order any product they may need (charge sends), visuals merchandising ensuring that we are following company expectations, operational leader, administrating porter’s, end of day paperwork, opening and closing register procedures
Education
Bachelors of Arts - Psychology
San Francisco State University
AA - Psychology, social and behavior science, interdisciplinary studies
San Joaquin Delta College
AA - psychology transfer
San Joaquin Delta College
Skills
- Bilingual Spanish and English
- Educating customer
- Device installation
- Customer service experience
- Team-player
- Multitask orientated
- Problem solving
- Self-driven
- Proactive
- Microsoft windows and office
- Strategic leadership
- Budget development
- Onboarding and training
- Financial leadership
- Decision-making
- Performance evaluations
- Schedule coordination
- Budget management
- Operations management
- Coaching and mentoring
- Critical thinking
- Team collaboration and leadership
References
Furnished upon request
Skillsaccomplishments
- Bilingual Spanish and English
- Educating customer
- Device installation
- Customer service experience
- Team-player
- Multitask orientated
- Problem solving
- Self-driven
- Proactive
- Microsoft Windows and Office
Languages
Spanish
Upper Intermediate (B2)
B2
Timeline
Retail Store Manager
AT&T
02.2023 - 09.2023
Assistant Store Manager
AT&T
01.2022 - 01.2023
Full Time Retail Sales Consultant
AT&T
06.2020 - 12.2021
Part Time Retail Sales Consultant
AT&T
04.2018 - 04.2020
Associate Director of In Home Sales
AT&T
03.2018 - Current
Assistant Store Manager
BCBGMaxazria
03.2017 - 02.2018
Sales Associate/ Cashier Lead
Coach
03.2014 - 12.2016
Bachelors of Arts - Psychology
San Francisco State University
AA - Psychology, social and behavior science, interdisciplinary studies
San Joaquin Delta College
AA - psychology transfer
San Joaquin Delta College
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