Valery Teccsi
Houston
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Talented networker with expertise in strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
11
11
years of professional experience
Work History
Team Specialist
HEB
06.2016 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
Head Hostess
Pappadeaux
06.2013 - 06.2016
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Education
Bachelor of Arts - Business Administration
University of Houston
Houston, TX05.2025
Skills
- Customer service excellence
- Team training and development
- Follow-up skills
- Bilingual in Spanish and English
- Strong attention to detail
- Problem solver
Timeline
Team Specialist
HEB
06.2016 - Current
Head Hostess
Pappadeaux
06.2013 - 06.2016
Bachelor of Arts - Business Administration
University of Houston
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