VALESHA MCGOWAN
NORTH CHESTERFIELD,VA
Summary
Dynamic sales professional with proven success at Triple-S Steel, excelling in customer relationship management and sales strategy development. Adept at lead generation and market analysis. I foster strong client relationships while driving team collaboration. Recognized for enhancing sales pipelines and achieving measurable goals through effective communication and organizational efficiency.
Overview
23
23
years of professional experience
Work History
Inside Sales Representative
Triple-S Steel
Richmond, Virginia
07.2025 - Current
- Participated in sales meetings to enhance team collaboration and strategy development.
- Expanded customer database to identify new sales opportunities regularly.
- Ensured accuracy of information in CRM for improved management reporting.
- Managed order processes from quotation through delivery execution.
- Collaborated with traffic dispatchers to guarantee on-time material delivery.
- Gathered customer feedback on market trends and communicated insights effectively.
- Analyzed competitor pricing and equipment, presenting findings to management.
- Developed relationships with new clients while maintaining connections with existing customers.
Sales Manager
Triple-S Steel dba BMG Metals
Richmond, VA
01.2022 - 07.2025
- Led inside sales team towards achieving maximum profitability in accordance with strategic vision.
- Formulated specific strategies to enhance market share among existing customers and broaden outreach.
- Monitored sales pipelines by overseeing prospect management and setting measurable goals.
- Answered sales inquiries, documented tickets, and processed returns efficiently without errors.
- Executed purchasing operations while managing receipt of freight paperwork and backorders effectively.
- Collaborated with finance teams to correct discrepancies in customer accounts for accuracy.
- Developed educational programs aimed at improving the effectiveness of inside sales representatives.
- Ensured consistency in procedures across all supervised employees through established protocols.
Inside Sales
BMG Metals Inc.
Richmond, VA
11.2009 - 01.2022
- Directed incoming calls to appropriate departments, enhancing workflow efficiency.
- Anticipated customer needs to provide tailored assistance and solutions.
- Priced materials and fabrication services accurately to ensure proper billing.
- Established delivery areas and communicated additional charges when necessary.
- Coordinated shipping arrangements for materials unavailable locally.
- Completed follow-up on orders and associated paperwork to ensure accuracy.
- Assisted accounting department with invoicing processes for orders.
- Attached all necessary documentation, including tax-exempt forms and purchase orders.
Inside Sales
Allied Crawford Steel
Petersburg, VA
08.2006 - 10.2009
- Conducted cold calls to potential customers, qualifying their needs effectively.
- Informed customers about available products and services.
- Priced materials and processed orders for timely product delivery.
- Researched information for returns and billing inquiries to ensure accuracy.
- Trained new associates on company procedures and product knowledge.
Machine Operator
Brenco
Petersburg, VA
07.2003 - 08.2006
- Cut spacers to specified sizes and adjusted Gardner for various spacer types.
- Trained new employees on Gardner operation and best practices.
- Conducted regular quality control checks on spacers and machinery.
- Assisted assembly line operations and operated forklift efficiently.
Education
Biology
John Tyler Community College
Chester, VA01.1990
Academic Diploma - Biology
Hopewell High School
Hopewell, VA06-1989
Skills
- Customer relationship management
- Sales strategy development
- Market analysis
- CRM software proficiency
- Lead generation and qualification
- Team collaboration
- Goal setting and achievement
- Data accuracy and entry
- Time management skills
- Effective communication
- Problem solving abilities
- Customer feedback collection
- Relationship building strategies
- Employee training and development
- Dependability and reliability
- Attention to detail
- Organizational efficiency
Timeline
Inside Sales Representative
Triple-S Steel
07.2025 - Current
Sales Manager
Triple-S Steel dba BMG Metals
01.2022 - 07.2025
Inside Sales
BMG Metals Inc.
11.2009 - 01.2022
Inside Sales
Allied Crawford Steel
08.2006 - 10.2009
Machine Operator
Brenco
07.2003 - 08.2006
Biology
John Tyler Community College
Academic Diploma - Biology
Hopewell High School