Valesia Johnson

Work History

Department Supervisor

Lowes Home Improvment

07.2009 - Current

Maintained stock of items, cleanliness, organization, and provided excellent customer service.
Trained new employees on overall company and department-specific policies and procedures.
Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Managed team of 10 employees, delegated tasks and held each employee accountable for completing assignments.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
Built and designed large displays weekly to promote specific products.
Assigned tasks and established work schedules to staff to cover operational needs.
Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Handled cash register, returns, and refunds.
Promoted culture focused on encouraging staff to develop skills and abilities.
Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
Oversaw daily operational performance of specialty team.
Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
Maintained clean, organized workspaces for optimal functionality and employee safety.
Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
Ensured compliance with industry regulations and company policies by regularly reviewing practices and updating documentation as needed.
Built relationships with current customers to maintain goodwill and gain additional business.
Enhanced department efficiency by streamlining processes and implementing new strategies.
Promoted a culture of continuous improvement through frequent process reviews, open dialogue among team members about potential enhancements, and proactive implementation of changes.
Optimized scheduling processes to ensure adequate staffing levels while minimizing overtime costs.
Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
Facilitated training sessions for new employees, ensuring smooth onboarding process.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Researched issues to obtain appropriate answers to customer inquiries.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Educated staff on strategies for handling difficult customers and challenging situations.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Trained newly hired sales team in upselling techniques.
Submitted reports to senior management to aid in business decision-making and planning.
Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Promoted business' development by building and maintaining relationships with new clients.
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.

Flooring Sales Specialist

Lowe's Home Improvement Center

01.2006 - 07.2009

Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
Drove team revenue totals by bringing in top sales numbers.
Maintained in-depth understanding of all available brands and types of flooring available to customers.
Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
Discussed pricing, additional charges, and payment plans during sales process.
Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
Boosted sales revenue by implementing effective marketing strategies and promoting various flooring options.
Coordinated logistics for delivery and installation of flooring materials, ensuring a smooth process from start to finish.
Demonstrated features of different floor options and overcame objections with knowledgeable responses.
Provided detailed product information to clients, enabling them to make informed decisions about their purchases.
Handled customer complaints professionally and effectively, turning potentially negative experiences into positive outcomes.
Collaborated with installation teams to ensure timely completion of projects and high-quality results.
Managed inventory levels efficiently to avoid stock shortages or overstocking situations that could affect sales performance.
Developed strong relationships with clients, leading to repeat business and referrals.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Built customer loyalty and retention by delivering excellent shopping experiences.
Developed strong rapport with customers and created positive impression of business.
Created inviting environment for customers by maintaining store organization and cleanliness.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Engaged in friendly conversation with customer to better uncover individual needs.
Used in-store system to locate inventory and place special orders for customers.
Recommended complementary purchases to customers, increasing revenue.
Monitored customers for signs of security concerns and escalated issues to management.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Prioritized helping customers over completing other routine tasks in store.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Managed efficient cash register operations.
Performed cash, card, and check transactions to complete customer purchases.
Implemented comprehensive employee training programs that improved staff knowledge of products, sales techniques, and customer service skills which resulted in higher overall performance levels.

Summary

Overview

Work History

Department Supervisor

Flooring Sales Specialist

Education

High School Diploma -

Skills

Timeline

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