Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Valeska De Oliveira

Newark,NJ

Summary

Friendly and outgoing Head Bartender with excellent interpersonal communication strengths. Capable of processing payments, handling food and meeting customer demands with a diligent and well-organized mentality. Maintained bar stocks, replenishing daily as necessary. Award winning bartender!

Overview

15
15
years of professional experience

Work History

Restaurant Manager

Michelinos Restaurant and Bar
09.2024 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Developed loyalty program to encourage repeat business, enhancing customer retention.
  • Increased sales during off-peak hours by creating and promoting special offers.

Head Bartender

Abigails Restaurant
02.2014 - 09.2024
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
  • Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
  • Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Streamlined bar operations through effective staff scheduling and task delegation, maximizing productivity during busy shifts.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
  • Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
  • Addressed equipment malfunctions quickly by working closely with maintenance teams; ensured minimal downtime in bar operations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Closed out cash register and prepared cashier report at close of business.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.

Personal Assistant

Kathryn Metcalfe
02.2018 - 08.2020
  • Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
  • Streamlined communication for better efficiency between executive and team members by acting as a liaison.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Displayed absolute discretion at handling confidential information.
  • Used discretion when handling confidential information.

Bartender

O Lagar Bar & Restaurant
04.2010 - 02.2014
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Completed requisitions to maintain required stock par levels.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

Education

Fashion Merchandising - Fashion Merchandising

Fashion Institute of Technology
New York, NY

Skills

  • Blending techniques
  • Measurement accuracy
  • Attentive service
  • Preparing garnishes
  • Retaining information
  • Sanitation
  • Social Media Marketing
  • Managing cash register
  • Menu development
  • Customer Service
  • Cost Control
  • Suggestive Selling
  • Cash Handling
  • Wine and liquor knowledge
  • Sales Promotion
  • POS System proficiency
  • Quality Control Standards
  • Drink Pairing Knowledge
  • Taking inventory
  • Staff Training and Supervision
  • Alcohol Safety Knowledge
  • Foreign language proficiency
  • Promotional Event Execution
  • Bar Equipment Maintenance
  • Sales and Upselling Techniques
  • Knowledge of local regulations

Languages

Portuguese
Native or Bilingual
Spanish
Full Professional
English
Native or Bilingual

Timeline

Restaurant Manager

Michelinos Restaurant and Bar
09.2024 - Current

Personal Assistant

Kathryn Metcalfe
02.2018 - 08.2020

Head Bartender

Abigails Restaurant
02.2014 - 09.2024

Bartender

O Lagar Bar & Restaurant
04.2010 - 02.2014

Fashion Merchandising - Fashion Merchandising

Fashion Institute of Technology

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Valeska De Oliveira