VALESKA D. BALLADARES
Miami,FL
Summary
Seeking a challenging job as a Customer Service Manager where I can grow my 12-year experience and contribute significantly using my customer service knowledge, quick problem solving, strong leadership skills and many more qualities.
Overview
19
19
years of professional experience
Work History
Stock Manager
Encore Optical Lab.
09.2022 - Current
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, vendor or type of material.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Conducted research to address shipping errors and packaging mistakes.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Performed data entry and completed proper paperwork.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Inventory Associate
Insight Optical Mfg.
07.2021 - 05.2022
- Completed physical inventory counts each week.
- Performed data entry and completed proper paperwork.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Managed inventory storage in clean and organized fashion.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Maintained inventory count, tracked usage, and documented variances.
- Built strong vendor relationships for timely goods and materials deliveries.
Customer service leader
HB Optical Laboratories/ Essilor
12.2015 - 07.2021
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Responsible for data entry of new orders
- In charge of international shipping and charges
- Scheduling and planning of workflow
- Assist in developing ideas for work simplification
- In charge of receiving new online orders
- Collaborating with other departments to improve delivery time for jobs
- Assist with inventory of our stock lenses
- Receive and ensure prices are correct in outsourced orders
- Responded to customer calls and emails to answer questions about products and services.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Assistant Manager
Ross Dress for Less
11.2010 - 11.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Review weekly sales and monitor price changes
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reorganize the sales floor to meet company demands following the Store Presentation Guide
- Review and resolve differences between accounting information and cash drawer
- Reviewed sales and gross profit report to assess company efficiency.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Mentored team members to enhance professional development and accountability in workplace.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service/ Dispatch
ABL Auto Transport
03.2008 - 06.2010
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Ensure available hours report is accurate for DOT compliance
- Communicated with customers to provide delivery updates and resolution.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled and organized delivery routes.
- Received new orders, prepared documentation, and assigned personnel.
- Utilized customer feedback to improve customer service.
- Scheduled deliveries and pickups according to customer needs.
- Managed customer accounts and invoicing.
Customer Service Supervisor
Walmart Supercenter
11.2004 - 07.2007
- Collaborate with other managers on special projects and events
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Researched and corrected customer concerns to promote company loyalty.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Interceded between employees during arguments and diffused tense situations.
Education
GED -
Santa Ana Collage
Santa Ana, CA03.2004
High School Diploma -
Osceola High School
Kissimmee, FL07.2002
Colegio Pureza De Maria
Leon, Nicaragua12.2000
Skills
- Organization
- Development Management
- Problem-solving
- Self-confident
- Staff Development
- Coordinate Transportation
- Teamwork
- Multitasking
- Computer proficient
- Process Monitoring
- Improvement Recommendations
- Loss Prevention Goals Monitoring
- Customer Engagement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Stock Manager
Encore Optical Lab.
09.2022 - Current
Inventory Associate
Insight Optical Mfg.
07.2021 - 05.2022
Customer service leader
HB Optical Laboratories/ Essilor
12.2015 - 07.2021
Assistant Manager
Ross Dress for Less
11.2010 - 11.2015
Customer Service/ Dispatch
ABL Auto Transport
03.2008 - 06.2010
Customer Service Supervisor
Walmart Supercenter
11.2004 - 07.2007
GED -
Santa Ana Collage
High School Diploma -
Osceola High School
Colegio Pureza De Maria
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