Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valeti Amone

Salt Lake City ,UT

Summary

Can demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. I am also eager to contribute to team success and further develop professional skills. Can be counted on presenting a positive attitude and commitment to continuous learning and growth. Also one known to be successful at satisfying different types of customers and clients with creative and knowledgeable solutions. I am a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Am motivated to maintain customer satisfaction and contribute to company success. Possess skills in oral and written communication, active listening and problem-solving.

Overview

4
4
years of professional experience

Work History

Caregiver

PRIVATE
04.2022 - Current
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted with meal prepping and feeding and monitored intake to help patients achieve nutritional objectives.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted patients with self-administered medications.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Transported clients to and from medical appointments with safety and efficiency.

Front Desk Agent

NCG Hospitality
09.2021 - Current
  • Collected room deposits, fees, and payments.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.

Customer Experience Specialist

Delta Air Lines, Inc
08.2020 - 02.2024
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Implemented and developed customer service training processes.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

West High School
Salt Lake City, UT
06.2020

Skills

  • In-Person and Virtual Communication
  • Problem-Solving
  • Customer Service
  • Time Management
  • Listening Skills
  • Problem-solving skills
  • Hospitality service expertise
  • Dependable and Responsible
  • De-Escalation Techniques
  • Teamwork and Collaboration
  • Relationship Building

Timeline

Caregiver

PRIVATE
04.2022 - Current

Front Desk Agent

NCG Hospitality
09.2021 - Current

Customer Experience Specialist

Delta Air Lines, Inc
08.2020 - 02.2024

High School Diploma -

West High School
Valeti Amone