Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valexis Tucker

Valley,AL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Afni
01.2021 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced 10 minute wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Data Entry Clerk

Glovis
07.2019 - 12.2020
  • Enhanced data accuracy by meticulously reviewing and correcting errors in 40 spreadsheets and databases.
  • Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
  • Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.

Contractor

Mobis
11.2018 - 06.2019
  • Reduced client complaints by implementing a more effective customer service strategy.
  • Managed 50 multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Collaborated with cross-functional teams to ensure seamless project execution and delivery.

Team Trainer

Arbys Resturant
02.2016 - 10.2018
  • Enhanced team productivity by implementing effective training programs and monitoring progress.
  • Developed comprehensive training materials for new hires, ensuring a smooth onboarding process.
  • Reduced employee turnover 95%rate by providing consistent support and feedback to team members.
  • Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
  • Implemented new training strategies to address skill gaps in the team, resulting in improved overall performance.
  • Ensured all training content aligned with company goals and values, promoting a strong company culture among team members.

Education

Associate of Science - Business Administration And Management

American InterContinental University
Schaumburg, IL
12.2019

High School Diploma -

Troup County High School
Lagrange, GA
05.2018

Skills

  • Complaint Resolution
  • Data Entry
  • Microsoft Excel
  • Microsoft Outlook
  • Technical Support
  • Clerical Support
  • Documentation
  • Customer Service
  • Microsoft PowerPoint
  • Call Center Operations
  • Active Listening
  • Microsoft Office Suite
  • Problem Resolution
  • Telephone Etiquette
  • Positive Attitude
  • Filing

Languages

English
Full Professional

Timeline

Customer Service Representative

Afni
01.2021 - Current

Data Entry Clerk

Glovis
07.2019 - 12.2020

Contractor

Mobis
11.2018 - 06.2019

Team Trainer

Arbys Resturant
02.2016 - 10.2018

Associate of Science - Business Administration And Management

American InterContinental University

High School Diploma -

Troup County High School

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Valexis Tucker