Summary
Overview
Work History
Education
Skills
Websites
Certification
LINKS
Timeline
Generic

Valhalla Cartwright

Olathe,KS

Summary

Detail-oriented Desktop Support Technician with 4 years of experience troubleshooting and resolving technical issues to minimize system downtime. Skilled in both on-site and remote support, with a strong ability to diagnose and remediate hardware and software problems efficiently and cost-effectively. Proven track record of ensuring reliable IT operations through proactive issue prevention and responsive user support.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Desktop Support Technician I

City of Leawood
05.2023 - Current
  • Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
  • Led a city-wide data migration initiative, transitioning all employee data from on-premise/local storage to Microsoft OneDrive, improving data accessibility and backup reliability
  • Spearheading the migration of all city-owned mobile devices (iPhones and iPads) to Microsoft Intune, enabling centralized mobile device management (MDM), enhanced security policies, and compliance tracking.

Project Technician

Complete Technology Services
02.2022 - 03.2023
  • Created and implemented new on boarding processes based upon client feedback
  • Successfully integrated automated solutions into the on boarding process for new users and clients
  • Performed Office 365 license migrations and upgrades
  • Maintained detailed documentation of on boarding processes

Desktop Support Technician

Complete Technology Services
09.2021 - 02.2022
  • Responded to and resolved requests for technical assistance via phone, email and remotely for the following technologies: Windows and Mac OS based end points, Tablets & Smartphones
  • Demonstrated experience working directly with customers to elicit all necessary details to capture their IT end-client computing requirements accurately and completely.
  • Authored detailed documentation on service call resolutions, providing valuable data on effective remediation techniques

Preschool Teacher

Building Blocks Child Development Center
08.2020 - 04.2021
  • Evaluated and revised lesson plans to facilitate and moderate classroom discussion and student-centered learning
  • Conferred with staff to plan and schedule lessons promoting learning, following approved curricula
  • Ensured students remained on-task through implementation of behavior modification and positive reinforcement strategies

Gym Attendant

Lenexa Rec Center
11.2019 - 08.2020
  • Provided customer service though: interacting with patrons and answering questions
  • Acted in a professional manner when involved in conflict management
  • Ensured the fitness area remain clean and organized; disinfected and cleaned equipment

Preschool Teacher

Building Blocks Child Development Center
06.2016 - 10.2019

Education

Systems and Security Administration

Centriq Training
08.2021

Skills

  • Microsoft OneDrive & SharePoint
  • Microsoft Intune (MDM)
  • Active Directory
  • Office 365 Administration
  • Data Migration Projects
  • Windows 10/11 Support
  • Technical support
  • Asset management
  • New system deployment
  • Application support

Websites

Certification

  • MTA: Windows Server Administration Fundamentals
  • June 2021
  • Demonstrated knowledge of fundamental server administration concepts

LINKS

LinkedIn

Timeline

Desktop Support Technician I

City of Leawood
05.2023 - Current

Project Technician

Complete Technology Services
02.2022 - 03.2023

Desktop Support Technician

Complete Technology Services
09.2021 - 02.2022

Preschool Teacher

Building Blocks Child Development Center
08.2020 - 04.2021

Gym Attendant

Lenexa Rec Center
11.2019 - 08.2020

Preschool Teacher

Building Blocks Child Development Center
06.2016 - 10.2019

Systems and Security Administration

Centriq Training

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