VALIANT BROUSSARD
Jacksonville,FL
Summary
Results driven professional with over 9 Years of experience in financial services, advising clients and supporting internal teams with a focus on regulatory compliance, account operations, deadline execution, and team development. Over the past 3 Years I've successfully transitioned into Cybersecurity and Information Technology, leveraging a detail oriented mindset, strong analytical skills, and a proactive approach to problem solving. I bring a unique combination of financial expertise and technical capability well equipped to support secure, efficient, and resilient digital environment and currently maintain a CompTIA Security Plus Certification.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Special Fiduciaries Account Administrator
Merrill Lynch
Jacksonville, FL
09.2016 - 08.2025
- Processed state-specific court documents pertaining to US Trusts, Guardianships, Estates, and Conservatorships while ensuring strict compliance with legal and regulatory requirements; demonstrated strong analytical skills in document review.
- Provided fiduciary account support and training to clients, maintaining high-level client service with accuracy, responsiveness, and professionalism, which aligns with effective issue tracking and resolution.
- Delivered precise information on state-specific laws, compliance, statutes, and regulations, showcasing excellent verbal and written communication skills critical for client success.
Quim Senior Representative
Merrill Lynch
Jacksonville, FL
02.2013 - 08.2016
- Provided superior phone support for Merrill Lynch and Bank of America Financial Advisors and Client Associates, ensuring prompt resolution of queries which demonstrates excellent client service execution.
- Addressed account-related questions and resolved issues during new account openings and ongoing account maintenance, highlighting an ability to manage resolution status effectively in a fast-paced environment.
- Achieved 100% of daily call metrics by efficiently handling 70 to 90 inbound and outbound calls per day, reflecting strong organizational and time management skills.
Education
Computer Science - Cyber Security
Auburn University
08.2024
Associate of Arts - Business Administration
Southeastern University
08.2005
Skills
- Linux System Administration
- Penetration Testing
- Incident Response
- Disk Management
- DNS and DHCP using Linux
- Network Administration
- TCP/UDP Protocols
- Logical and Physical Networks
- Cisco Hardware Administration
- Information Security Systems
- CIA Triad
- Cryptography
- Ethical Hacking
- OpenVAS
- Nmap
- Metasploit
- Wireshark
- SaaS
- Help Desk IT Support
- Account Management
- Analytical Skills
- Excel Proficiency
- Salesforce
- CRM Operations
- SQL
- Freshdesk
- Jira
- Zendesk
- Database Application Processing
- Payment handling & disputes
Certification
CompTIA Securities Plus Certification, 05/01/25
Timeline
Special Fiduciaries Account Administrator
Merrill Lynch
09.2016 - 08.2025
Quim Senior Representative
Merrill Lynch
02.2013 - 08.2016
Associate of Arts - Business Administration
Southeastern University
Computer Science - Cyber Security
Auburn University
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