Valicia Patterson
Memphis,TN
Summary
I can see myself growing at Amazon and furthering my career and I believe this is my new step to do so.
Knowledgeable [Desired Position] with strong background in identifying and resolving complex issues. Proven track record of successfully implementing effective solutions that enhance efficiency and productivity. Demonstrated ability to leverage problem-solving skills and critical thinking to deliver impactful results.
Experienced with analyzing and identifying root causes of complex problems. Utilizes creative and analytical thinking to develop effective solutions. Knowledge of fostering collaboration and achieving successful outcomes in dynamic settings.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
NPC Problem Solver
Amazon Distribution Center
05.2023 - 08.2024
- Training new associates/Explaining rules and policies that new associates follow when working at an Amazon site
- Performing daily audits on AA’s to check their progress and suggest areas of improvement
- Teach and practice the standards for safety, quality, and productivity
- To develop robotic improvements to enhance overall department efficiency
- Responsible for working cautious and effectively to be safe while working in the robotic cage
- Knowing how to operate the control panel
- Ability to use pallet jacks to replenish materials and load pallets in buffers
- Resolve issues in a timely manner, meaning damaging our products and confirming expiration dates to food and health products, printing ASINs, or making container sources
- Keeping track of associates pallet counts, head count and buffer capacity
- Keeping my area organized, neat and clean
- Educating associates how to work in a safely manner for their bodies to prevent any work related accidents (improper physical movements)
- Communicating information to leadership and executing my duties
- Compiling Data for timely reports for operations
- Problem identification and resolutions
- Planning and executing production goals
- New standard operating procedures to capture improves processes for customer demands
- Balancing the workload for a better production outcome
- Assigning job duties
- Allocating labor and implementing safety
- Defined problem to identify, prioritize and select alternatives.
- Looked outside known experience to find solutions and produce results.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Researched and extracted data to complete tasks.
- Defined problems to make decisions and moved forward to support quick resolution.
- Collaborated with cross-functional teams to identify, analyze, and resolve complex issues impacting business performance.
- Enhanced company efficiency by identifying bottlenecks in processes and proposing effective solutions.
- Improved problem-solving skills among team members by implementing innovative training sessions and workshops.
- Analyzed and understood situation to develop action plan.
- Designed user feedback system to gather insights, leading to product enhancements and increased satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Assistant Manager
Sonic Drive-In
03.2018 - 04.2021
Crew Member
Baskin Robbins
08.2017 - 12.2017
Education
High School Diploma -
Kingsbury High School
Memphis, TN05.2018
Skills
- Oral communication
- Computer communication
- Organizational work environment
- Initiative influence
- Collaboration
- Teamwork
- Instructing
- Goal-oriented
- Inspirational
- Motivating
- Management
- Performance improvement
- Problem identification
- Logical reasoning
- Creative solutions
- Inventory tracking
- Material handling
- Time management
- Team collaboration
- Decision-making
- Computer skills
- Calm under pressure
- Translation and interpretation services
- Complaint investigation
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Extracurricular Activities
FBLA (Future Business Leaders of America) NHS (National Honor Society)
Successes
- Assisted in managing 164 associates
- Increased UIS wrangler percentage from 65% to 80% and above in 2 months
Timeline
NPC Problem Solver
Amazon Distribution Center
05.2023 - 08.2024
Assistant Manager
Sonic Drive-In
03.2018 - 04.2021
Crew Member
Baskin Robbins
08.2017 - 12.2017
High School Diploma -
Kingsbury High School
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