Valincia Willis
Griffin,GA
Summary
GACE Certified- early childhood development
Overview
25
25
years of professional experience
Work History
Administrative Assistant/ Registrar
Griffin Spalding Schools
10.2017 - Current
- Managed public interactions and ensured smooth communication within the office.
- Assist staff with administrative duties as requested
- Maintain appropriate interpersonal relationships with employees, peers, and consumers
- Received telephone calls and visitors; provided detailed information regarding department activities and programs; referred calls or visitors to appropriate officials
- Maintain contact with departmental personnel regarding office activities and deadlines
- Reviewed incoming daily mail; routes other mail to appropriate departments or divisions; handle routine correspondence and independently prepares appropriate replies
Personal Assistant
Prominent Buckhead Business Owner
04.2007 - 06.2017
- Assume receptionist duties, greet public and refer them to appropriate Owner, staff members, answer phone, route calls, and take messages
- Assist staff with administrative duties as requested
- Coordinate travel and lodging accommodations for Owner
- Develop and maintain household and business inventory system
- Distribute incoming mail and prepare outgoing mail including bulk mail
- Reconcile Owner's bank accounts
- Pay monthly bills for Owner's and record incoming checks and donations
- Maintain household area, keeping it clean and free from clutter
- Provide supervision to Household Staff
- Type and word process documents as needed
- Order household and office supplies and monitor inventory
- Maintain appropriate interpersonal relationships with employees, peers, and consumers
- Other duties as assigned
Bar Manager
Bluelight's Entertainment Restaurant
07.2005 - 12.2006
- Assist Restaurant Owners and General Manager in ensuring that all Team Members are guest-focused and living the mission: We will WOW our guests everyday by achieving the highest level of Satisfaction with an extraordinary focus on friendly service, food, fun and value
- Model hospitality skills always ensuring that the customer is 100% taken care of and satisfied
- Ensure that all bartenders meet or exceed our standards for hospitality, friendly and efficient bar service
- Utilize all company-specified systems and procedures to ensure shifts are well staffed
- Thorough effective shift execution, ensures guest satisfaction and inspires guest loyalty
- Actively identify techniques to attract new guests and keep regular clientele
- Ensure BarCode standards are communicated, taught and upheld by all serving staff
- Proactively solve problems for unsatisfied guest
Central Office/Maintenance Assistant
Guilford County School System
03.2002 - 05.2005
- Office Receptionist
- Received telephone calls and visitors; provided detailed information regarding department activities and programs; referred calls or visitors to appropriate officials
- Reviewed incoming daily mail; routes other mail to appropriate departments or divisions; handle routine correspondence and independently prepares appropriate replies
- Maintain departmental records, record transactions and data in journals, ledgers, logs and on special forms; act as a point of contact for the area served and gives information or refers inquiries to proper personnel
- Receive all Maintenance calls for Guilford County School System, which consisted of 119 Schools
- Processed all purchase orders and work orders for all 119 schools
- File and retrieve information from an alphabetical, chronological, numerical, or by subject filing system
- Make appointments, schedule meetings, arrange travel schedules, make reservations and prepare travel vouchers and expense reports for department heads and/or division personnel
- Process information using a variety of computer driven word processing, spread sheet and file maintenance programs
- Work includes responsibility for accuracy of spelling, punctuation, format and grammar
- Attend meetings, composes forms, letters, memorandums, reports, and minutes, drafts information and materials for various purposes
- Follows through on matters requiring correspondence
- Maintain contact with departmental personnel regarding office activities and deadlines
- Maintain office supply inventories
Assistant Manager
Great Stops, LLC
08.2001 - 03.2002
- Overall management responsibility for the store in the absence of the store manager
- This includes, but is not limited to store financial performance, cash control, inventory, safety, customer service and management of entire staff
- Support store manager in the execution of all company initiatives
- Lead by example and ensure the entire staff is providing superior customer service
- Assist store manager in the training and development of staff
- Ensure compliance to applicable labor laws, legal requirements, company policy, and the collective bargaining agreement
- Maintain positive working relationships with direct reports, peers, vendors, union officials, and corporate office personnel
- Prioritize, plan and coordinate work activities for the entire staff using effective time management skills
- Ensure store is well stocked and product is rotated accordingly using a state-of-the-art replenishment system
- Establish and maintain a friendly hospitable harassment-free work environment
- Motivate and lead others to perform a variety of tasks that all lead to one common objective
- Maintain and audit the time management system to ensure that all associates are paid accurately
- Use progressive discipline techniques to correct undesirable behavior, and praise to reward exemplary performance
- Use performance appraisals, constructive feedback and other tools to identify exemplary employees for promotional opportunities
Branch Customer Service Representative
Bank of America
11.1999 - 06.2001
- Branch Receptionist
- Assisted customers with questions or issues regarding their accounts received via phone and/or correspondence
- Directed routine calls to the appropriate departments, some calls required deviation from standard screens, scripts, and procedures
- Respond to faxes, emails and used computerized systems for tracking, information gathering, and/or troubleshooting
- Knowledge of the organization, products and/or services for customer satisfaction
- Achieved 100% good communication and problem-solving skills with customers
- Researched issues or transfer to the Customer Research department
Education
Certified Computer Office Specialist - undefined
Advanced Career Training
Skills
- AS400
- Receptionist
- Office Assistance
- Word
- Excel
- Access
- PowerPoint
- Outlook
- Typing
- 10-key by touch
- File Management
- Faxing
- Cash handling
- Deposits
- Mail merge
- Office Procedures
- Mail handling
- Scheduling
- Memo preparation
- Records retrieval
- Letter preparation
- Meeting planning
- Filing
- Office supply management
- Excel spreadsheets
- Schedule management
- Sensitive material handling
- Multi-task management
- Database entry
- Operational processes
- Computer proficiency
- Coordination
- Document preparation
- Information security
- Grammar
- Travel planning
- Internal communications
- Microsoft Office Suite
- Records management systems
- Customer service
- Relationship building
- Computer skills
- Strategic planning
- Problem-solving
- Travel arrangements
- Meeting arrangements
- administer training modules
- Phone call answering
- Records management
- Dedicated team player
- Prioritization
- Documentation and control
- Microsoft Excel
- Records administration
- Data entry
- Strong interpersonal skills
Timeline
Administrative Assistant/ Registrar
Griffin Spalding Schools
10.2017 - Current
Personal Assistant
Prominent Buckhead Business Owner
04.2007 - 06.2017
Bar Manager
Bluelight's Entertainment Restaurant
07.2005 - 12.2006
Central Office/Maintenance Assistant
Guilford County School System
03.2002 - 05.2005
Assistant Manager
Great Stops, LLC
08.2001 - 03.2002
Branch Customer Service Representative
Bank of America
11.1999 - 06.2001
Certified Computer Office Specialist - undefined
Advanced Career Training
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