Valinda Spinks
ARLINGTON,TN
Summary
Detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic, data entry, billing, customer service and recordkeeping. Familiar with accounts receivable and collections operations. Excellent multitasking and problem-solving abilities with noted experience in administrative management.
Overview
23
23
years of professional experience
Work History
Administrative Manager
Thrive Hearing And Tinnitus Solutions
09.2015 - 09.2023
- Monitored daily productivity and implemented modifications to improve overall care of patients.
- Administered payroll through quickbooks software, maintained payments and other accounting disbursement.
- Provided information regarding accounts to the patient and the Audiologist.
- Maintained Patient satisfaction with positive and caring thinking strategies focused on addressing patient needs.
- Answered telephone calls promptly, calmly and in a positive manner.
- Recommended products to patients, thoroughly explaining details and assisted the Audiologist in selling of recommended durable medical equipment.
- Assisted patients with setting appointments, checking in, checking out, answered questions in regards to insurance concerns, open balances, and discussed payment options.
- Assisted the Audiologist with hands on care of patients, with detailed direction of caring for their hearing devices and hearing health care.
- Administered hearing test and assisted with cerumen removal.
- Administered insurance claims and followed-up on reimbursements from Insurance companies.
- Provided positive first impressions to welcome existing, new patients.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Trained and developed new hires in company procedures, customer service
- Maintained records related to sales, returns and inventory availability.
- Assisted in marketing to local clinics.
- Assisted the owner in all aspects of business operations.
- Participated in strategic planning for company growth.
- Resolve issues over phone with patients daily.
- Communicated with staff, patients and healthcare providers to encourage highest quality of service.
- Utilized company's software systems to review reports and prepare assessments.
Preschool Teacher
Macon Road Baptist School
06.2008 - 05.2011
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Promoted sensory development by providing access to different textures.
- Allowed for ample outdoor discovery time in schedule each day.
Home Manager
Valinda
05.2002 - 08.2008
- Stay at home mom, managing two kids at that time.
- Homeschooled and continued to manage the day to day
- Continued education.
Certified Medical Assistant
Internal Medicine East
04.2000 - 10.2002
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
Education
Associate of Applied Science - Early Childhood Education
Penn Foster Career School
Scranton, PA09.2007
Certificate - Medical Assistant - Medical Assisting
ConCorde Career Institute
Memphis, TN05.1999
High School Diploma -
Kingsbury High School
Memphis, TN05.1996
Skills
- Strategic Planning
- Billing and Invoicing
- Credit and Collections
- Project Management
- Accounts Payable and Receivable
- Office Management
- Calendar Management
- Scheduling and Coordinating
- Business Administration
Interest
I am married and a mom of three wonderful children, I have two boys and one girl. Both of my boys are currently serving in the US military. My daughter is 11 years old. I enjoy spending time with my family, going to church and church outings. I also enjoy making custom products such as, T-shirts, tumblers, cups etc.... I do this as a hobby/part-time business.
Timeline
Administrative Manager
Thrive Hearing And Tinnitus Solutions
09.2015 - 09.2023
Preschool Teacher
Macon Road Baptist School
06.2008 - 05.2011
Home Manager
Valinda
05.2002 - 08.2008
Certified Medical Assistant
Internal Medicine East
04.2000 - 10.2002
Associate of Applied Science - Early Childhood Education
Penn Foster Career School
Certificate - Medical Assistant - Medical Assisting
ConCorde Career Institute
High School Diploma -
Kingsbury High School
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