Results-driven professional with extensive experience in system monitoring, incident management, and operational stability. Proven ability to leverage critical thinking and real-time problem-solving skills to maintain seamless operations in dynamic environments. Effective communicator and collaborator within teams, particularly under pressure, while consistently managing multiple priorities with an organized and dependable approach. Committed to positively contributing to team goals by embracing additional responsibilities as needed.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Command Center Analyst
Allied Universal Security Services
The Woodlands, TX
01.2020 - Current
Conducted regular patrols and monitoring of premises to ensure safety compliance and adherence to site-specific security measures.
Control access to restricted areas and verify credentials of personnel and visitors
Executed timely responses to incidents while drafting comprehensive operational and incident reports to enhance organizational awareness.
Implemented strategies to maintain public order while assisting in the coordination of emergency response activities.
Monitored real-time data to ensure operational continuity and safety across multiple systems.
Coordinated incident response efforts, collaborating with cross-functional teams to resolve issues efficiently.
Led daily briefings to communicate operational updates and strategic initiatives to team members.
Coordinated day-to-day functions within command center, facilitating effective communication and response.
Managed access control systems for secure entry points, reducing unauthorized access incidents.
Participated in regular training exercises to maintain proficiency in emergency response procedures.
Managed shift handovers effectively, ensuring accurate information transfer between operators.
Substitute Teacher
Conroe Independent School District
Conroe, TX
10.2023 - 01.2026
Facilitated the delivery of lesson plans across diverse grade levels, maintaining educational consistency in the absence of the primary instructor.
Manage classroom behavior using district-approved strategies to maintain a productive learning environment.
Adapt instruction to meet diverse student needs, promoting inclusive and differentiated learning.
Communicate effectively with school staff to support student progress and classroom needs.
Delivered effective classroom instruction across diverse subjects and grade levels.
Managed classroom behavior to create a positive learning environment.
Developed strong relationships with students, fostering a supportive educational atmosphere.
Server / Hostess
Café Bella
Houston, TX
03.2020 - 08.2020
Facilitated guest greetings and seating arrangements while overseeing dining reservations during peak service periods.
Took and processed food orders accurately; communicated effectively with kitchen staff
Handled customer inquiries and resolved complaints professionally to ensure satisfaction
Maintained cleanliness of dining and service areas; assisted in light food preparation
Managed multiple tables efficiently, ensuring timely food and beverage delivery.
Collaborated with kitchen staff to coordinate orders and special requests for guests.
Handled cash transactions accurately, maintaining a balanced till at the end of shifts.
Implemented suggestions for menu improvements based on guest feedback, driving sales growth.
Server / Hostess
Babin’s Seafood House
Houston, TX
05.2018 - 02.2020
Delivered high-quality customer service in a fast-paced dining environment
Assisted guests with seating arrangements, orders, and billing
Resolved customer concerns quickly and courteously to enhance guest experience
Cashier / Sales Associate
Burlington Coat Factory
Houston, TX
11.2017 - 06.2018
Processed customer purchases and returns efficiently using POS systems
Provided product information and assisted shoppers with merchandise selection
Handled cash, card, and other payment transactions accurately
Maintained organized checkout areas and restocked merchandise as needed