Summary
Overview
Work History
Education
Skills
Timeline
Generic
Valisea Porter

Valisea Porter

Optical Manager
Killeen,TX

Summary

Precise and dedicated Optical Manager with background hiring, guiding and supervising staff. Talented at leading by example when working directly with customers to match with ideal frames, explain prescriptions and answer questions. Expert at offering helpful feedback based on employee performance to boost customer service ratings.

Overview

10
10
years of professional experience

Work History

Optical Manager

Walmart
11.2022 - Current
  • Improved customer satisfaction by providing personalized optical solutions and high-quality customer service.
  • Increased sales and profitability by implementing strategic marketing initiatives for the optical department.
  • Optimized store layout for improved visual merchandising, leading to increased foot traffic and higher sales conversion rates.
  • Ensured compliance with state licensing requirements, maintaining accurate records and documentation as needed
  • Implemented loss prevention strategies, significantly reducing instances of theft or damage in the optical department.
  • Assisted in the selection of appropriate lenses based on individual prescription needs, improving overall patient outcomes with their eyewear choices.
  • Resolved escalated customer issues promptly and professionally, maintaining a positive brand reputation within the community.
  • Coordinated staff schedules to maintain adequate coverage during peak hours, ensuring prompt and efficient service for all patients.
  • Proactively addressed any health or safety concerns within the optical department, maintaining a clean and safe environment for both staff and patients.
  • Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
  • Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
  • Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
  • Boosted team engagement and workplace satisfaction using managerial and motivational skills.
  • Recorded measurements, adjusted eye wear and made changes based on customer feedback.
  • Checked finished eye wear to maintain optical standards, customer requirements and special requests.
  • Explained prescriptions, optical terminology and products to customers.
  • Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Aided in selection of eyeglass frames based on customer preferences.
  • Performed basic vision testing for new patients.

Optician

Walmart
01.2016 - 11.2022
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
  • Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
  • Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
  • Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
  • Spearheaded staff training initiatives to ensure team members stayed up-to-date on industry trends, products, and best practices.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Implemented effective merchandising strategies that showcased popular frame styles while remaining visually appealing to customers browsing in-store selections.
  • Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
  • Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms on inventory purchases.
  • Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Learned new catalog of items to present current options to patients.
  • Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Aided in selection of eyeglass frames based on customer preferences.
  • Performed basic vision testing for new patients.

CAP Team 1 Associate

Walmart
01.2015 - 09.2015
  • Enhanced team efficiency by implementing new inventory management techniques.
  • Improved store organization for easier product location and customer satisfaction.
  • Streamlined stocking processes through effective communication and collaboration with fellow associates.
  • Maximized sales floor productivity with efficient shelf replenishment and presentation strategies.
  • Ensured accurate inventory counts through diligent attention to detail during stock audits.
  • Collaborated with supervisors to develop improved CAP Team 1 workflows, resulting in better time management.
  • Maintained a clean and organized backroom environment to facilitate efficient operations and safety standards adherence.
  • Assisted customers with locating products, providing exceptional service and increasing repeat visits.
  • Trained new CAP Team 1 Associates in proper procedures and best practices, contributing to overall team success.
  • Reduced out-of-stock incidents by promptly addressing discrepancies between physical inventory and system records.
  • Supported loss prevention efforts by adhering to company policies regarding merchandise handling and security measures.
  • Contributed to positive store atmosphere through friendly interactions with colleagues, fostering strong teamwork dynamics.
  • Utilized handheld devices efficiently for inventory tracking, ensuring data accuracy for restocking purposes.
  • Resolved customer issues professionally, demonstrating empathy while upholding company guidelines for returns or exchanges policy matters.
  • Proactively identified potential safety hazards on the sales floor, taking prompt action to rectify them and prevent accidents or injuries among staff or customers.
  • Exceeded performance expectations consistently by prioritizing tasks effectively based on store needs each shift.
  • Provided valuable input during team meetings, proposing solutions that led to tangible improvements in departmental operations.
  • Managed time wisely during high-volume periods, ensuring all assigned tasks were completed according to established deadlines.
  • Adapted readily to changing priorities as needed throughout the workday, maintaining flexibility in response to evolving store conditions.
  • Consistently adhered to company policies and procedures, serving as a reliable and trustworthy team member on CAP Team 1.
  • Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
  • Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
  • Counted supplies in stock room and posted totals to inventory records using RF scanner.
  • Operated forklift to load and unload inventory and organized new inventory on department-specific pallets for easier output.
  • Partnered with store team to enforce loss prevention and safety awareness policies.
  • Collected and properly disposed of bundle ties and other packing materials for safety.
  • Secured accurate item pricing through use of markdown audits.
  • Checked accuracy of rejected product at reject points in designated areas using computer terminal and scanner.
  • Coached team on best practices for shipment, sales floor replenishment and product presentation.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Greeted customers and directed to requested products.
  • Stocked designated items on shelves, end caps and displays.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Interacted with guests in friendly and knowledgeable way.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Stocked shelves to match planogram images and instructions.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Safely and securely loaded items to prevent damage during transport.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Transported merchandise pallets to move in warehouse.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Managed timely and effective replacement of damaged or missing products.
  • Prepared and checked outbound shipments for accuracy.
  • Greeted store customers and discussed needs.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Recorded daily activities for inventory control.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Received new stock and input values into computer system.
  • Supervised and trained new staff in performing census.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Worked with customers to pack items according to specific desires and requirements.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Maintained store assets with effective loss prevention strategies.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Pre-assembled containers to be easily selected by packing associates.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Checked product levels and recommended new purchases.
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
  • Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
  • Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
  • Monitored tasks and staff assignments to deliver projects under-budget and on-time.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
  • Partnered with merchandising team to create and implement profitable pricing strategies.
  • Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
  • Conducted interviews by following stringent guidelines and confidentiality laws.
  • Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
  • Updated manuals to reflect amending of rates, rules or regulations.
  • Planned and scheduled projects and directly performed installations.
  • Developed plan-o-grams and layouts that maximized sales.
  • Compiled reports of cost factors such as labor, production and equipment.
  • Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.

Asset Protection Associate

Walmart
01.2014 - 01.2015
  • Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
  • Improved store safety for employees and customers through regular risk assessments and hazard identification.
  • Facilitated smooth merchandise transfers between stores, ensuring accurate inventory counts while minimizing opportunities for product loss during transport.
  • Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
  • Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
  • Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.

Education

Associate Degree - Medical Billing And Coding

Everest College
Fort Worth, TX
07.2009

Woodrow Wilson High School
Dallas, TX
07.2007

Skills

  • Document Management
  • Workflow Coordination
  • Laboratory Operations
  • Computer Proficiency
  • Problem Solving
  • Inventory Management
  • Marketing Strategies

Timeline

Optical Manager

Walmart
11.2022 - Current

Optician

Walmart
01.2016 - 11.2022

CAP Team 1 Associate

Walmart
01.2015 - 09.2015

Asset Protection Associate

Walmart
01.2014 - 01.2015

Associate Degree - Medical Billing And Coding

Everest College

Woodrow Wilson High School

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Valisea PorterOptical Manager