Valisha Walker
Milwaukee,WI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Shelter Manager(temporary)
The Guest House Of Milwaukee
12.2022 - Current
- Monitored trends in homelessness within the community actively to inform strategic planning processes for the shelter.
- Increased client satisfaction rates by soliciting feedback on services provided and making necessary improvements accordingly.
- Enhanced staff efficiency by providing ongoing training and support in crisis intervention and conflict resolution techniques.
- Contributed to successful grant applications by providing accurate statistics on shelter operations, client demographics, and program outcomes.
- Streamlined operations through the development of effective policies and procedures for shelter management and resident care.
- Supervised programming and administrative facets of temporary homeless shelter for women and children, many with dual diagnoses.
- Evaluated staff performance regularly, offering constructive feedback that facilitated professional growth and improved service delivery.
- Ensured timely reporting of critical incidents to relevant authorities while maintaining strict confidentiality protocols around sensitive information.
- Managed facility maintenance effectively, addressing issues promptly to maintain a clean and comfortable environment for residents.
- Maintained a safe and secure environment for residents by monitoring security systems, enforcing rules, and responding to incidents as needed.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Personal Care Assistant
IRIS
04.2019 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
Sales Associate
Bath And Body Works
10.2022 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
General Education -
James Madison Academic Campus
Milwaukee, WIGED Program -
M A T C
Milwaukee, WI04.2018
Skills
- Shelter Operations
- Compassionate communication
- Flexibility
- Donor Relations
- Crisis Management
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Team Leadership
- Decision-Making
- Problem Resolution
- Professional and Courteous
- Scheduling and Coordinating
- Hiring and Training
- Goal Setting
- Employee Coaching and Mentoring
- Schedule Management
- Staff Training
- Shift Scheduling
- Performance Tracking and Evaluation
- Performance Evaluations
- Performance reviewing
Accomplishments
Became lead float
Became Manager of Direct Services
Timeline
Shelter Manager(temporary)
The Guest House Of Milwaukee
12.2022 - Current
Sales Associate
Bath And Body Works
10.2022 - 02.2024
Personal Care Assistant
IRIS
04.2019 - Current
General Education -
James Madison Academic Campus
GED Program -
M A T C
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