Valissa Roundtree
Plano,TX
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Customer Experience Coordinator
CarMax
01.2021 - 01.2022
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
- Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
- Managed approximately 30+ incoming calls and emails per day from customers.
Driver
Southeastern Freight Lines
05.2019 - 05.2021
- Operated radios and cellular devices to communicate with other drivers.
- Filled out proper licensing and vehicle registration forms and kept important documents readily available.
- Maintained a clean driving record and obeyed traffic laws and regulations.
- Transported pallets and over 100 packages a day to designated warehouse locations for shipment.
- Loaded and unloaded client packages upon arrival at destination.
Driver
Ryder Integrated Logistics
05.2018 - 05.2019
- Maintained a clean driving record and obeyed traffic laws and regulations.
- Transported pallets and over 100 packages a day to designated warehouse locations for shipment.
- Notified dispatchers and clients of arrival times, delivery problems, and potential delays.
- Obtained signatures from clients after deliveries to verify order completeness and accuracy.
Residential Driver
Republic Services
02.2018 - 05.2018
- Minimized complaints by addressing customer inquiries or concerns in a professional manner.
- Maintained safe driving practices, resulting in a flawless safety record throughout employment.
- Contributed to overall team success by willingly assisting colleagues when needed, promoting a collaborative work environment.
- Demonstrated adaptability by adjusting routes according to traffic conditions or unforeseen obstacles.
- Kept accurate records of each day's collections, including weight logs for proper billing purposes, helping maintain company revenue accuracy.
- Collected and gathered garbage from buildings, businesses and other facilities 5 days per week.
Truck Driver
Road Dog Drivers
03.2017 - 02.2018
- Operated with safety and skill to avoid accidents and delays.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Transported pallets and over 100 packages a day to designated warehouse locations for shipment.
Petroleum Supply Specialist
92F U.S. Army
03.2014 - 03.2017
- Inspected physical conditions of warehouses, vehicle fleets, and equipment and ordered testing, maintenance, repairs, and replacements.
- Supervised activities of workers engaged in receiving, storing, testing, and shipping products and materials.
- Monitored product import and export processes to ensure compliance with regulatory and legal requirements.
- Supervised reception, storage and shipping of fuel.
- Rated job performance for 10 subordinates providing timely and effective feedback.
Cashier
Bestbuy
10.2013 - 03.2014
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Accounts Receivable Specialist
RadioShack
01.2012 - 10.2013
- Performed general office duties, such as filing, answering telephones, and handling routine correspondence.
- Operated computers programmed with accounting software to record, store, and analyze information.
- Matched order forms with invoices and recorded necessary information.
- Complied with federal, state, and company policies, procedures, and regulations.
- Performed personal bookkeeping services.
Education
BAAS - Health Services Administration
East Texas A&M University
Commerce, TX 03.2025 - Current
Skills
Teamwork and collaboration
Problem-solving skills
Customer service
Computer skills
Attention to detail
Timeline
BAAS - Health Services Administration
East Texas A&M University
03.2025 - Current
Customer Experience Coordinator
CarMax
01.2021 - 01.2022
Driver
Southeastern Freight Lines
05.2019 - 05.2021
Driver
Ryder Integrated Logistics
05.2018 - 05.2019
Residential Driver
Republic Services
02.2018 - 05.2018
Truck Driver
Road Dog Drivers
03.2017 - 02.2018
Petroleum Supply Specialist
92F U.S. Army
03.2014 - 03.2017
Cashier
Bestbuy
10.2013 - 03.2014
Accounts Receivable Specialist
RadioShack
01.2012 - 10.2013
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