VALJEAN BERLACK
DC METRO AREA,VA
Summary
Military veteran with extensive experience in logistics, training, personnel management, and maintenance operations. Proven track record of ensuring compliance with unit training, supply, and equipment standards for subordinate units. Expertise in overseeing the transportation of personnel and government vehicles while meticulously maintaining official records. Committed to leveraging strong leadership skills and operational knowledge to drive efficiency and effectiveness in any organizational setting.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
U.S. Army
04.2021 - 04.2023
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented quality control systems to boost overall product consistency and reliability.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Facilitated smooth collaboration between departments through clear communication channels.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on time and within financial constraints.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated prices and service with customers and vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine the company's product offerings.
Senior Supervisor
U.S. Army
04.2018 - 04.2023
- Assessed problems and conflicts and resolved independently.
- Conducted thorough quality assurance checks, maintaining high standards of output across all deliverables.
- Analyzed metrics to identify areas of opportunity, drive performance improvements, and consistently exceed operational goals.
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Established and maintained filing systems, retrieved data using Microsoft, and prepared management reports.
- Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
- Maximized personal competency through continuous professional development.
- Championed process improvements in response to identified inefficiencies, resulting in enhanced organizational effectiveness.
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within the department.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Provided interpretation and guidance on procedural questions.
- Developed strategic plans in alignment with company goals, effectively communicating objectives to the team.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Operations Sergeant
25th Division Sustainment Troops Battalion, 25th Sustainment Brigade
04.2021 - 04.2023
- Provided operational guidance to five subordinate units with a combined strength of 450 personnel. Implemented strategic planning for training events, utilizing diverse instructional techniques and training aids to assess and sustain logistic readiness. Conducted briefs at both the operational and tactical levels. Developed comprehensive Standard Operating Procedures (SOP) and Operation Orders (OPORD) that significantly enhanced operational efficiency. Ensured the Commander and Operations Chief were updated on essential logistical, technical, and doctrinal aspects. Managed a Tactical Operation Center (TOC) and established continuous tactical communication with subordinate units. Trained new personnel, fostering a culture of excellence and preparedness within the team. Supervised an on-call COVID-19 Emergency Response Clean Team. Assisted in developing and preparing battalion-level exercises to enhance operational readiness. Coordinated military convoys along federal highways.
- Hours per week: 40.
First Sergeant
Fox Forward Support Company (FSC), 2nd Battalion, 11th Field Artillery F
04.2018 - 04.2021
- Managed more than 100 field-level maintenance personnel, fostering their professional development. Logistically supported a battalion of 700 personnel and provided oversight of 2,000 pieces of tactical equipment and vehicles. Prepared and presented vital briefs on sustainment doctrine to four section supervisors, advising them on command interests in life cycle equipment readiness. Managed the unit's assigned equipment by meticulously analyzing material data from the Global Combat Support System-Army (GCSS Army) DA Form 5988-E printouts, which enhanced the unit's operational capabilities. Assisted with preparing Company Tactical Standing Operating Procedure (TACSOP) to ensure unit-maintained standards. Exercised risk management for logistics operations, increasing unit readiness.
- Hours per week: 40.
Maintenance Manager
U.S. Army
09.2014 - 01.2018
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Ensured compliance with all applicable regulations through diligent record-keeping, reporting practices, and regular audits.
- Prepared and reviewed maintenance contracts with external service providers to offer mutually binding agreements.
- Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
- Documented inventory of spare parts to enable tracking history and maintain accurate records.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Maintenance Platoon Sergeant
Fox Forward Support Company (FSC), 47th Brigade Support Battalion, 2nd Armored Brigade Combat Team
09.2014 - 01.2018
- Managed 52 field-level maintenance personnel, was accountable for administrative actions, maintained a positive working environment, and focused on professional development. Utilized Global Combat System-Army (GCSS Army) to track equipment usage and vehicle maintenance. Developed and managed a maintenance service plan to maintain equipment readiness for 153 pieces of tactical and combat equipment pieces valued at $1,276,000. Managed a maintenance service schedule for units to meet assigned weapons systems requirements. Coordinated and organized maintenance meetings related to maintenance objectives and equipment status for unit-assigned systems. Coordinated and processed material maintenance to Depot level maintenance repair requiring overhaul, upgrading, or rebuilding of assigned unit equipment.
- Hours per week: 40.
Maintenance Platoon Sergeant
Echo Company, 2nd Battalion, 3rd General Support Aviation Regiment
08.2013 - 09.2014
- Provided sustainment to one of the most prominent General Support Aviation Battalion (GSAB) in the U.S. Army. Responsible for the accountability, welfare, and administrative actions of 28 field-level maintenance maintainers. Supervised field-level maintenance of organizational equipment valued at $1,873,201.00. Managed the Test, Measurement, and Diagnostic Equipment (TMDE) Program to ensure proper gauge measurement and test gauges maintained appropriate date requirements. Briefed weekly Preventive Maintenance Checks Services on vehicles to large entry-level and mid-career groups to maintain equipment readiness.
- Hours per week: 40.
Senior Training Management NCO
HHC, 16th Ordnance Battalion
01.2012 - 08.2013
- Served as the Senior Training Management NCO of the Basic Wheel Division, Wheel Maintenance Training Department for Advanced Individual Training Soldiers. Routinely advised the Division Chief and Senior Instructor on development and training methods. Oversaw all student and test control operations for an annual student load of 4,200 initial entry-level students. Maintained all administrative actions for 108 military instructors, 2 Department of the Army Civilians, 5 Contract Instructor/Writers, and the Instructor Development Program. Managed the Ordnance School facility and equipment valued at $17 million. Reviewed changes in operational procedures and constantly stayed abreast of doctrinal changes in army sustainment by utilizing portal resources.
- Hours per week: 40.
Instructor/Writer
HHC, 16th Ordnance Battalion
04.2010 - 02.2012
- Served as the Instructor/Writer for the Additional Skill Identifier (ASI) H8 Wheeled Vehicle Recovery Course and a Module Chief in the Wheel Vehicle Maintenance Department for the Advanced Individual Training (AIT) Soldiers with an annual student load of 1,200. Developed, maintained, and updated course materials as needed. Instructed theories of the automotive system and how to troubleshoot and repair. Conducted corrective training, examinations, and evaluations of Soldiers to award the Military Occupational Specialty (MOS). Maintained accountability and positive control of test materials to protect the integrity of examinations. Set up classrooms and training areas, review course material, address other logistical needs to support training, and process data for the unit. Selected by the Ordnance School Sergeant Major to deploy to Afghanistan as an Instructor for a Mobile Training Team. Instructed classes for up to 20 Soldiers in the H8 Wheeled Vehicle Recovery Course, a 30-hour Fundamental Recovery Course supporting the fielding of 230 MRAP Recovery Vehicles.
- Hours per week: 40.
Battalion Motor Sergeant
HHC, Brigade Special Troops Battalion, 3rd Brigade Combat Team (BCT), 10th Mountain Division
04.2008 - 04.2010
- Directed and supervised 32 field-level maintenance maintainers and synchronized all maintenance activities on tactical equipment. Supervised the maintenance of 200 pieces of communication equipment, 6 military intelligence systems, and 100 pieces of heavy engineering equipment utilizing Army Interactive Electronic Technical Manuals and the Standard Army Maintenance System-Enhanced (SAMS-E) to track asset and equipment life, order parts, interface with related logistics systems.
- Hours per week: 40.
Platoon Sergeant Observer Controller/Trainer (OCT)
HHC, Brigade Special Troops Battalion, 3rd Brigade Combat Team (BCT), 10th Mountain Division
03.2007 - 03.2008
- Served as a Platoon Sergeant Observer Controller/Trainer for the Army Training Evaluation Program supporting the Global War on Terrorism. Instructed, coached, and mentored leaders on all aspects of tactical infantry skills as established by Army doctrine. Evaluated National Guard and Army Reserve units deploying in support of Operation Iraqi Freedom and Enduring Freedom and provided feedback through After-Action Review or written reports.
- 1/309th Regiment, 72nd Field Artillery Brigade 2270 Fort Dix Road, Joint Base McGuire-Dix NJ 08640
- Hours per week: 40.
Education
No Degree - Liberal Studies
Thomas Edison State University
Trenton, NJ05-2026
Associate in Applied Science - Administration of Justice
J. Sargeant Reynolds Community College
Richmond, VA01.2003
Skills
- Analytical problem-solving
- Proficient in MS Office
- Operations management
- KPI tracking
- Inventory management
- Customer relationship management (CRM)
- Interpersonal communication
- Sales presentations
- Strategic planning
- Logistics oversight
- Customer retention
Certification
- Wheel Recovery Vehicle Specialist
- Army Basic Instructor Course
Awards
Bronze Star Medal (1st Award), Meritorious Service Medal (2nd Award), Army Commendation Medal (7th Award), Army Achievement Medal (4th Award), Army Good Conduct Medal (8th Award), Meritorious Unit Commendation
ADDITIONAL INFORMATION
- Maintain stateside and USAREUR Driver’s Licenses.
- Possess Official and Tourist Passports
Timeline
Operations Manager
U.S. Army
04.2021 - 04.2023
Operations Sergeant
25th Division Sustainment Troops Battalion, 25th Sustainment Brigade
04.2021 - 04.2023
Senior Supervisor
U.S. Army
04.2018 - 04.2023
First Sergeant
Fox Forward Support Company (FSC), 2nd Battalion, 11th Field Artillery F
04.2018 - 04.2021
Maintenance Manager
U.S. Army
09.2014 - 01.2018
Maintenance Platoon Sergeant
Fox Forward Support Company (FSC), 47th Brigade Support Battalion, 2nd Armored Brigade Combat Team
09.2014 - 01.2018
Maintenance Platoon Sergeant
Echo Company, 2nd Battalion, 3rd General Support Aviation Regiment
08.2013 - 09.2014
Senior Training Management NCO
HHC, 16th Ordnance Battalion
01.2012 - 08.2013
Instructor/Writer
HHC, 16th Ordnance Battalion
04.2010 - 02.2012
Battalion Motor Sergeant
HHC, Brigade Special Troops Battalion, 3rd Brigade Combat Team (BCT), 10th Mountain Division
04.2008 - 04.2010
Platoon Sergeant Observer Controller/Trainer (OCT)
HHC, Brigade Special Troops Battalion, 3rd Brigade Combat Team (BCT), 10th Mountain Division
03.2007 - 03.2008
Associate in Applied Science - Administration of Justice
J. Sargeant Reynolds Community College
No Degree - Liberal Studies
Thomas Edison State University
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