Summary
Overview
Work History
Education
Skills
Sports(Basketball), Hosting F1 watch parties, Cooking
Languages
Timeline
Generic

Valjet Shala

Clifton

Summary

Resident-oriented Concierge/Handyman/Porter offering over three years of experience in hospitality and problem solving for over 459 units. Accountable for hundreds of packages and constant safety of over 400 residents. Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Managing a high traffic store which saw over 1000 daily customers. While also contributing solutions to problems and maintaining a steady work flow which included tasks such as overseeing several employee cashiers managing their hours and schedules and ensuring proper workplace procedures. Focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

7
7
years of professional experience

Work History

Package Delivery Driver

United Parcel Service, UPS
05.2022 - Current
  • Improved customer satisfaction by ensuring timely and accurate package deliveries.
  • Maintained a clean driving record while navigating various routes for efficient deliveries.
  • Developed strong relationships with customers through courteous and professional interactions during deliveries.
  • Reduced delivery time by planning optimal routes using GPS technology and local knowledge.

Concierge/Porter/General Handyman

Woodstock Tower Management - Orsid Realty Company
05.2018 - 09.2021
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Handled basic plumbing/carpentry and electric needs.

Cashier Team Lead

Inserra Supermarkets
10.2017 - 04.2018
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Monitored areas for security issues and safety hazards.
  • Assisted customers by answering questions and fulfilling requests.
  • Received and processed customer payments.
  • Analyzed purchases for signs of fraud.

Floor Salesman

Ambercrombie & Fitch
04.2017 - 09.2017
  • Received and unpacked floor merchandise.
  • Operated cash registers and managed financial transactions.
  • Greeted approximately 100+ customers daily and responded to questions regarding services and products.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Alerted customers to upcoming sales events and promotions.

Education

Associate of Applied Science - Engineering (Pre-Engineering)

Passaic County Community College
Paterson, NJ
05.2024

Skills

  • Basic Plumbing
  • Basic Electric
  • Carpentry
  • Cash Handling
  • Employee Scheduling
  • Cooperative Attitude
  • Adaptability and Dependability
  • Work Task Prioritization
  • Complaint Resolution
  • Guest Flow Management
  • Directing Traffic
  • Meeting Organization
  • Sales and Promotions
  • Employee Performance Evaluations
  • Computer Proficiency and Microsoft Office
  • Transportation Coordination
  • Guest Relations

Sports(Basketball), Hosting F1 watch parties, Cooking

I enjoy playing Basketball and am very competitive when it comes to Formula 1, F1 is a highly intense sport that I enjoy watching with my friends while engaging in a fantasy league. I like to grill on the weekends, during the week there is a rotating pasta night.

Languages

Albanian
Native or Bilingual
English
Native or Bilingual

Timeline

Package Delivery Driver

United Parcel Service, UPS
05.2022 - Current

Concierge/Porter/General Handyman

Woodstock Tower Management - Orsid Realty Company
05.2018 - 09.2021

Cashier Team Lead

Inserra Supermarkets
10.2017 - 04.2018

Floor Salesman

Ambercrombie & Fitch
04.2017 - 09.2017

Associate of Applied Science - Engineering (Pre-Engineering)

Passaic County Community College

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Valjet Shala