Summary
Overview
Work History
Education
Skills
Timeline
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Bill Chamberlain

Bemidji,MN

Summary

  • Dynamic customer service professional with extensive experience at AnswerNet, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and critical thinking, resulting in increased loyalty. Skilled in data entry and adept at navigating high-stress situations, ensuring effective communication and positive outcomes.
  • Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
  • As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

31
31
years of professional experience

Work History

Customer Service Representative

AnswerNet
09.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website.

Chef

Sanford Event Center - Bemidji
11.2018 - 09.2020
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.

Customer Service Representative

Synergy Solutions
05.2016 - 11.2018
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Roofer

DOS Roofing
04.2016 - 05.2016
  • Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
  • Performed patching and resealing of roofs to provide maintenance, repairs and protection.
  • Installed, repaired, and replaced single-ply roofing systems.
  • Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
  • Inspected problem roofs to determine best repair procedures.
  • Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
  • Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
  • Consistently adhered to OSHA regulations creating a safe work environment for both crew members and clients alike while protecting company liability risks.

Construction Laborer

DeMarchi Construction
06.2014 - 05.2016
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Promoted a positive work environment by cooperating with team members and demonstrating strong work ethic at all times.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Conducted daily site inspections to identify potential safety hazards.
  • Operated power equipment to move materials and promote job efficiency.

Chef

Doubletree By Hilton
11.2013 - 05.2016
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
  • Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
  • Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
  • Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.

Chef

Shooting Star Hotel and Casino
02.2011 - 11.2013
  • Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
  • Developed innovative recipes, attracting new clientele and increasing overall sales.
  • Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
  • Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
  • Enhanced guest satisfaction by introducing feedback system to gather insights and make informed improvements.
  • Streamlined kitchen operations for increased efficiency, implementing new inventory management system.
  • Instituted mentorship program for junior chefs, providing guidance and support to nurture their professional development.
  • Achieved consistent on-time service, optimizing kitchen workflows and staff scheduling.
  • Curated wine pairing list that complemented menu offerings, enhancing overall dining experience.
  • Negotiated with vendors for better pricing on high-quality ingredients, balancing costs without compromising standards.

Pastry Chef

MGM Grand Hotel and Casino
07.1994 - 01.2011
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
  • Implemented efficient production techniques, reducing waste and improving overall pastry quality.
  • Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
  • Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
  • Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
  • Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
  • Monitored quality of ingredients used in recipes to maintain consistency and safety standards.

Education

Literacy Braille Transcriber - Braille

Spring Mountain Brialler's
Indian Springs, NV
08-2001

Bachelor of Science - Business Management

University of Nevada, Las Vegas
Las Vegas, NV
05-2001

Chef - Pastry Chef

Culinary Academy of Las Vegas
Las Vegas, NV
05-1997

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience

Timeline

Customer Service Representative

AnswerNet
09.2020 - Current

Chef

Sanford Event Center - Bemidji
11.2018 - 09.2020

Customer Service Representative

Synergy Solutions
05.2016 - 11.2018

Roofer

DOS Roofing
04.2016 - 05.2016

Construction Laborer

DeMarchi Construction
06.2014 - 05.2016

Chef

Doubletree By Hilton
11.2013 - 05.2016

Chef

Shooting Star Hotel and Casino
02.2011 - 11.2013

Pastry Chef

MGM Grand Hotel and Casino
07.1994 - 01.2011

Literacy Braille Transcriber - Braille

Spring Mountain Brialler's

Bachelor of Science - Business Management

University of Nevada, Las Vegas

Chef - Pastry Chef

Culinary Academy of Las Vegas

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Bill Chamberlain