Valkyrie Spiteri
Saint James,NY
Summary
Results-driven Learning and Development Manager with a proven record of building high-impact training programs that drive performance, engagement, and revenue growth. Experienced in overseeing all facets of training operations from curriculum design and performance tracking to leadership development and accountability coaching. Passionate about helping people grow in ways that strengthen culture, boost results, and create long-term organizational success.
Overview
10
10
years of professional experience
Work History
Manager, Learning & Development
T.F. O'Brien Heating & Cooling
01.2024 - Current
- Developed and implemented training programs to enhance employee skills and knowledge.
- Facilitated workshops to promote teamwork and improve communication among staff.
- Analyzed training needs assessments to identify gaps in employee performance.
- Collaborated with upper management to align learning objectives with organizational goals.
- Established a comprehensive onboarding program for new hires to ensure smooth integration.
- Monitored training effectiveness through surveys and feedback, adjusting content as necessary for continuous improvement.
- Maintained comprehensive records of training sessions, participant progress, and compliance requirements.
District Manager
European Wax Center
02.2023 - 12.2023
- Built positive and productive relationships with store and field leadership.
- Supervised eight locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
Director of Learning & Development
Amazing Lash Studio
01.2018 - 02.2023
- Recruited, trained and mentored faculty and staff in best practices for instruction.
- Provide orientation for new hires
- Use performance management tools to provide guidance and feedback to team
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Conduct performance and salary reviews
- Provide support and guidance to HR staff
- Oversaw development and implementation of quality educational programs.
- Developed training handbooks, computer tutorials and reference materials.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
Lead Teacher
KinderCare Education
01.2020 - 02.2021
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Designed training program to teach new teachers school guidelines and increase overall success.
Assistant Manager/GSA
European Wax Center
09.2015 - 01.2020
- Trained and mentored all new personnel hired to fulfill various roles.
- Established and updated objectives and tools for overall program and each department to enhance operations.
- Provide guidance to the HR team with issues and conflicts that occur
- Provide customer service and sales skills that grew the million-dollar company
- Accomplished multiple tasks within established timeframes.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Use performance management tools to provide guidance and feedback to team.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
Education
Master of Science - Education
Mercy College
Dobbs FerryB.S - Psychology
Mercy College
Dobbs FerryWaxing License
Long Island Nail And Skin Care Institute
Levittown, NYSkills
- Curriculum development
- Employee motivation strategies
- Training program coordination
- Program design and implementation
- Operational management training
- Relationship management
- KPI reporting
- Tracking performance outcomes
Timeline
Manager, Learning & Development
T.F. O'Brien Heating & Cooling
01.2024 - Current
District Manager
European Wax Center
02.2023 - 12.2023
Lead Teacher
KinderCare Education
01.2020 - 02.2021
Director of Learning & Development
Amazing Lash Studio
01.2018 - 02.2023
Assistant Manager/GSA
European Wax Center
09.2015 - 01.2020
Master of Science - Education
Mercy College
B.S - Psychology
Mercy College
Waxing License
Long Island Nail And Skin Care Institute