Valkyrie Ordonez
Las Vegas,NV
Summary
I was Barista for three years at a twenty four Starbucks. Time management and problem-solving wasn't just a skill for me, it was must. There was always something new so it was easy for me to adapt, learn and apply new skills. My ultimate goal when working with customers is to make sure their needs are met and they leave feeling satisfied or, at the very least, pleased with the Customer Service.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
08.2021 - 12.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Education
High School Diploma -
Mojave Highschool
5302 N Goldfield St, North Las Vegas, NV 8903106-2021
Skills
- Building rapport
- Problem-solving skills
- Resolving issues
- Communicating with clients
- Product knowledge
- Customer relationship management
- Calm disposition
- Time management
- Organizational skills
Timeline
Barista
Starbucks
08.2021 - 12.2024
High School Diploma -
Mojave Highschool
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