Summary
Overview
Work History
Education
Skills
Timeline
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Vallan Kouragian

Albany

Summary

I am a dedicated and detail-oriented professional with a Bachelor’s degree in Physics and a background in management and event coordination. Although my career has been in leadership and operations, I am intentionally transitioning into healthcare to pursue my passion for helping others and making a meaningful impact in my community. I bring strong customer service skills, team leadership experience, and the ability to adapt to fast-paced, physically demanding environments. I am eager to apply my analytical skills, attention to detail, and dedication to safety in a hands-on role as a Donor Center Phlebotomist with the American Red Cross.

Overview

9
9
years of professional experience

Work History

Event Manager

Reach Wellness Collective
08.2024 - Current
  • Coordinate and supervise public and private events, ensuring guest safety, comfort, and satisfaction.
  • Lead teams of staff in fast-paced environments, maintaining compliance with safety and organizational standards.
  • Manage logistics including setup and teardown of equipment, requiring endurance, lifting, and extended shifts.
  • Deliver empathetic customer service, resolving issues quickly and effectively.
  • Utilize Microsoft Office and scheduling tools to organize event timelines, track data, and report outcomes.

Assistant Manager

Moonshine Bar and Grill
10.2022 - 07.2024
  • Supported daily operations, including staff scheduling, customer interactions, and policy enforcement.
  • Delivered consistent customer service by addressing concerns, assisting clients, and ensuring satisfaction.
  • Maintained compliance with health, safety, and cleanliness protocols.
  • Assisted with inventory management, cash handling, and accurate recordkeeping.
  • Adapted to flexible scheduling, including nights, weekends, and holidays.

Event Coordinator

Avery Ranch Country Club
03.2018 - 05.2020
  • Assisted in planning and executing events, coordinating logistics to ensure smooth operations.
  • Worked directly with guests, vendors, and staff to deliver professional and welcoming experiences.
  • Maintained compliance with venue safety and cleanliness requirements.
  • Supported setup and breakdown of event spaces, requiring long hours and physical stamina.
  • Provided administrative support including scheduling, recordkeeping, and Microsoft Office documentation.

Shift Manager

Moonie's Burger House
01.2017 - 02.2018
  • Supervised daily shift operations, supporting a team of [X] employees in a busy customer-facing environment.
  • Ensured adherence to safety, cleanliness, and compliance protocols.
  • Delivered professional customer service, resolving issues and maintaining satisfaction.
  • Managed cash handling, inventory control, and operational reporting with accuracy.
  • Worked long shifts and irregular hours, demonstrating adaptability and commitment to operational goals.

Education

Bachelor of Arts - Physics

Southwestern University
Georgetown, TX
12-2022

Skills

  • Customer Service & Donor Relations
  • Safety & Compliance Protocols
  • Team Leadership & Staff Training
  • Microsoft Office & Data Entry
  • Physical Stamina & Equipment Setup
  • Conflict Resolution & Problem-Solving
  • Flexible Scheduling & Shift Work
  • Recordkeeping & Attention to Detail
  • Analytical Thinking & Problem Solving (Physics Degree)
  • Technical Aptitude & Precision

Timeline

Event Manager

Reach Wellness Collective
08.2024 - Current

Assistant Manager

Moonshine Bar and Grill
10.2022 - 07.2024

Event Coordinator

Avery Ranch Country Club
03.2018 - 05.2020

Shift Manager

Moonie's Burger House
01.2017 - 02.2018

Bachelor of Arts - Physics

Southwestern University