Vallaree Spires
Stockton,CA
Summary
Dedicated professional with a talent for providing exceptional support to colleagues and customers. Skilled in scheduling appointments, managing correspondence, and relaying messages to optimize office operations. Recognized for maintaining a positive attitude and building strong relationships with others. Knowledgeable Operating Clerk with history of leading successful teams and driving project completion. Proven ability to enhance operational efficiency and foster collaborative work environment. Demonstrated expertise in strategic planning and conflict resolution.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Leader's Clerk
Pacific Gas & Electric
02.2025 - Current
- Data entry
- Job closure
- Filing
- Records Management
First Field Clerk
Pacific Gas & Electric
02.2023 - 02.2025
- Maintained a well-organized filing system for easy access to critical data and documents by the entire team.
- Served as the primary point of contact for 15-20 field personnel, addressing inquiries and resolving issues efficiently.
- Adeptly managed multiple priorities simultaneously, ensuring timely completion of tasks without compromising quality.
- Coordinated travel arrangements for field personnel when necessary, ensuring timeliness of arrival at project sites while minimizing expenses where possible.
- Enhanced team productivity by providing administrative support and maintaining accurate records.
Routine Field Clerk
Veg Management
12.2021 - 02.2023
- Adeptly managed multiple priorities simultaneously, ensuring timely completion of tasks without compromising quality.
- Supply ordering for 30 inspectors, 2 supervisors, and 2 managers
- Payroll processing
- OCR/PCR processing
- Labor relations contact point
- Data entry
Operating Clerk
West Sacramento RMC
03.2021 - 12.2021
- I processed PCR's, OCRs, and follow up on all required trainings for a group of 25+ employees and contractors
Operating Clerk
Stockton-Yosemite Clerical
02.2017 - 03.2021
- (All SAP) OMT Management
- Invoice processing (ARIBA) Fuel ordering
- Basecamp operations support
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported staff with timely completion of daily tasks, ensuring smooth office operations.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Operating Clerk
Pacific Gas & Electric
03.2017 - 08.2017
- Managed incoming cases professionally, directing cases to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Supported staff on special assignments and ad hoc projects.
- Informed and supported business leaders through consistent communication and administrative support duties.
Service Planning Desk Scheduler
Pacific Gas and Electric Company
09.2015 - 02.2017
- Scheduled 5 electric and gas inspectors to perform field visits to inspect gas and electric service
- Telephones
- Proprietary computer software programs
- Data entry into spreadsheets and Word documents
Customer Service Representative/Credit and Records
Pacific Gas & Electric
08.2003 - 02.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Local Office Clerk
Pacific Gas & Electric
04.2017 - 01.2018
- Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed incoming cash and check payments following established procedures.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Supported staff on special assignments and ad hoc projects.
- Provided clerical support to company employees and customers by copying, faxing, and filing documents.
Customer Service Representative
Pacific Gas & Electric
08.2001 - 07.2003
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Arts - Business Information Management
San Joaquin Delta College
Stockton, CA06.2007
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- SAP
- Ariba
- P Card Processing
- Payroll entry
Certification
- Certified Forklift
- Certified Heavy Duty Forklift
- Certified CPR
Timeline
Leader's Clerk
Pacific Gas & Electric
02.2025 - Current
First Field Clerk
Pacific Gas & Electric
02.2023 - 02.2025
Routine Field Clerk
Veg Management
12.2021 - 02.2023
Operating Clerk
West Sacramento RMC
03.2021 - 12.2021
Local Office Clerk
Pacific Gas & Electric
04.2017 - 01.2018
Operating Clerk
Pacific Gas & Electric
03.2017 - 08.2017
Operating Clerk
Stockton-Yosemite Clerical
02.2017 - 03.2021
Service Planning Desk Scheduler
Pacific Gas and Electric Company
09.2015 - 02.2017
Customer Service Representative/Credit and Records
Pacific Gas & Electric
08.2003 - 02.2017
Customer Service Representative
Pacific Gas & Electric
08.2001 - 07.2003
Associate of Arts - Business Information Management
San Joaquin Delta College
Similar Profiles
Marlin GriffisMarlin Griffis
Certified Welding Inspector at Pacific Gas & ElectricCertified Welding Inspector at Pacific Gas & Electric
Robert Lofton Jr.Robert Lofton Jr.
Senior Compliance Lead (Leak Survey) at Pacific Gas & ElectricSenior Compliance Lead (Leak Survey) at Pacific Gas & Electric
Miranda HarrisonMiranda Harrison
Meter Reader at Pacific Gas & ElectricMeter Reader at Pacific Gas & Electric
Roosevelt Farley IVRoosevelt Farley IV
Sales Associate at Big 5 Sporting GoodsSales Associate at Big 5 Sporting Goods
Jaelyn ArquinesJaelyn Arquines
Babysitter at Megan ArquinesBabysitter at Megan Arquines