VALLE PERFECTA
Way Perris,CA
Summary
Customer -oriented, fast learning, motivated individual seeking an intriguing position with growth potential to make significant contributions that will lead to company profitability and personal career growth. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
26
26
years of professional experience
Work History
Warehouse Coordinator
Home Depot
01.2021 - Current
- Verified accuracy of shipping and receiving documents and maintained records.
- Communicated and integrated with other departments to share information and coordinate successfully.
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
- Helped keep inventory accurate by overseeing daily cycle counts.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
CARETAKER
CAMBRIAN HOME CARE
01.2019 - 10.2020
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Remained alert to problems or health issues of clients and competently responded.
XRAY TECH/MEDICAL ASSISTANT
A Plus Urgent Care
05.2019 - 10.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
CUSTOMER SERVICE REPRESENTATIVE
RIVERSIDE TRANSIT AGENCY
03.2018 - 11.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
SUPERVISOR
UNITED STATES NAVY
09.1997 - 10.2017
- Supervised a team of 15 for order, offload/inventory all hazardous materials
- Lead 140 junior sailors to safe moor, anchoring, small boat operations/preservation of 3 ship platforms, safe navigation when underway
- Held training in sexual harassment, hazing and hazardous material handling policies
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
Education
Bachelor of Science - Business Management
UNIVERSITY OF PHOENIX
Murrieta, CA03.2023
Skills
- Microsoft Office
- Production Coordination
- Customer Order Fulfillment
- Microsoft Excel
- Filing
- Customer Service
- Microsoft Word
- Conflict Mediation
- Microsoft PowerPoint
- Customer Relations
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Coordinator
Home Depot
01.2021 - Current
XRAY TECH/MEDICAL ASSISTANT
A Plus Urgent Care
05.2019 - 10.2019
CARETAKER
CAMBRIAN HOME CARE
01.2019 - 10.2020
CUSTOMER SERVICE REPRESENTATIVE
RIVERSIDE TRANSIT AGENCY
03.2018 - 11.2018
SUPERVISOR
UNITED STATES NAVY
09.1997 - 10.2017
Bachelor of Science - Business Management
UNIVERSITY OF PHOENIX
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