Vallen Webster
Summary
Versatile and dedicated professional with a proven track record at Alliance Health Clinic, excelling in customer service and complex problem-solving. Demonstrates exceptional multitasking abilities and a teamwork mindset, significantly enhancing patient care and operational efficiency. Renowned for reliability and fostering trust through active listening and effective communication.
Overview
18
18
years of professional experience
Work History
Domestic Goddess
Self
07.2014 - Current
- Assists in event planning and execution, ensuring smooth operation and positive guest experiences during social gatherings or parties held in the home.
- Provides valuable support to children such as monitoring playtime, assisting with homework, and preparing meals for children.
- Enhances cleanliness and organization by performing daily household tasks such as dusting, vacuuming, and laundry.
- Supports busy families by managing various errands, grocery shopping, and meal preparation tasks.
- Financial Overseer.
Cashier
Dollar Tree
04.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
Sales Associate
99 Cents Only
06.2011 - 08.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Medical Assistant
Alliance Health Clinic
02.2009 - 12.2011
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Verified patient insurance coverage and collected required co-payments.
- Assisted with Superbills and Referrals
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Sales Associate
Macy's
01.2006 - 01.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
No Degree - Medical Assisting
United Education Institute
Kearny Mesa, CA2008
High School Diploma -
El Cajon Valley High School
El Cajon, CA05.2006
Skills
- Reliability and punctuality
- Professional and Courteous
- Multitasking and Prioritizing
- Childcare experience
- Customer Service
- Complex Problem-Solving
- Teamwork mindset
- Trustworthy
- Active Learning and Listening
- Coordination
- Judgement and Decision Making
Timeline
Cashier
Dollar Tree
04.2022 - 09.2022
Domestic Goddess
Self
07.2014 - Current
Sales Associate
99 Cents Only
06.2011 - 08.2014
Medical Assistant
Alliance Health Clinic
02.2009 - 12.2011
Sales Associate
Macy's
01.2006 - 01.2007
No Degree - Medical Assisting
United Education Institute
High School Diploma -
El Cajon Valley High School
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