Vallena Adkinson
Joliet,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Frontdesk Agent
Mainstay Hotel And Suites
11.2022 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Cashier Team Lead
McDonalds
03.2021 - 10.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Cosmetologist
Sister Curls Beauty Salon
11.1998 - 06.2021
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Education
Cosemetology License - Cosmetology
Mr. Johns School of Cosmetology
Champaign, IL06.1997
Associate of Applied Science - Business Administration
Parkland College
Champaign, IL05.1989
High School Diploma -
Urbana Senior High School
Urbana, Illinois05.1986
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
traveling, cooking, love action movies
I enjoy traveling with my grandchildren, I want to create memories for them. I also enjoy cooking, I love making pretty food. And lastly I love action movies, even though I cover my face thru the whole movie. Nothing like a good movie night.
Timeline
Frontdesk Agent
Mainstay Hotel And Suites
11.2022 - Current
Cashier Team Lead
McDonalds
03.2021 - 10.2022
Cosmetologist
Sister Curls Beauty Salon
11.1998 - 06.2021
Cosemetology License - Cosmetology
Mr. Johns School of Cosmetology
Associate of Applied Science - Business Administration
Parkland College
High School Diploma -
Urbana Senior High School
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